Anyone with problems with Vera&John | JPJ Group ? - RESOLVED

[casinobillionaire]

I have an issue with a past payment and didn't get any reply from 3 affiliate managers. I have an open ticket for over a month with no reply. I even tried with customer support and other channels like linkedn. Really weird. Anyone facing the same issue?

 

[Engineer]

They aren't replying to me, either. I've been trying to reach them for a couple of weeks now.

 

[betizen]

I've heard (rumor) that JJ has been acquired (again) not so long ago, maybe they are going through some restructuring. It would be great to confirm.

 

[bonustreak]

Did any affiliates get a notice about this??? Sure hope our players were mapped over!

Welcome to JPJ Group Affiliates!
We shared a number of wonderful years with you as PlainPartners, and now it’s time for something new.
As JPJ Group Affiliates, we’re offering a brand-new look and feel for the same great services and unbeatable opportunities.

Get ready for the next step!

 

[Bonus Paradise]

Did any affiliates get a notice about this??? Sure hope our players were mapped over!

Welcome to JPJ Group Affiliates!
We shared a number of wonderful years with you as PlainPartners, and now it’s time for something new.
As JPJ Group Affiliates, we’re offering a brand-new look and feel for the same great services and unbeatable opportunities.

Get ready for the next step!

Yes, we got the following email on January 25th.

Dear Affiliates,

We’re proud to inform you of an exciting change coming to our affiliates program at the end of the month! Are you ready for it?

JPJ Group Affiliates

As of 28th January 2019, PlainPartners will receive a complete makeover, and will be rebranded as JPJ Group Affiliates. Of course, we’re going to keep providing you with the same outstanding service and promoting our amazing brands: Vera&John, InterCasino, Finlandia, and JackpotJoy.se as usual.

You won’t need to make any changes, aside from logging in to our new site. Going forward, you can log in at www.jpjgroupaffiliates.com using your existing account details. You’ll find a cutting-edge new site, but our reliable back end system will remain the same as usual. You may notice that we’ve changed the style of the back end a little bit, but other than being more visually appealing, it all works the same way.


Opportunity in full bloom

If you want to talk to us, you’ve got the chance to do so in person! Find us at this year’s London Affiliate Conference at Stand J12 to discuss our rebranding, or anything else you may have on your mind. We’re looking forward to hearing from as many of you as possible, so get in touch to book a meeting.

For anyone who won’t make it to LAC, we are also happy to answer any questions you may have if you simply get in touch with us at your own convenience. We want to hear what you have to say!

Best regards,

JPJ Group Affiliates

 

[casinobillionaire]

Yes, I've got this e-mail as well, but didn't justify an opened ticket with no reply for over a month and a late commission not paid. I'm afraid.

 

[admin]

A reminder is sent to all affiliate managers.

 

[bonustreak]

I found my mail!

 

[JPJ Group Affiliates]

Hello, I would like to apologise for your lack of reply, can you kindly send an email to our info mailbox and I will deal with it immediately. ( I am restricted by the site to post the address here). Do you also know who your account manager is? Thank you

 

[casinobillionaire]

Hello, I would like to apologise for your lack of reply, can you kindly send an email to our info mailbox and I will deal with it immediately. ( I am restricted by the site to post the address here). Do you also know who your account manager is? Thank you

Ok... I just sent the e-mail through jpjgroupaffiliates contact page.
Thank you

 

[Anthony Pap]

Yeah guys, they have moved over to JPL Affiliates, I saw them at their stand on LAC too. Delays probably have to to with them moving over to another platform.

 

[casinobillionaire]

No one is getting any problem with them? Really weird that a topic about Vera&John, Intercasino (JPJgroup) was not available here.

 

[casinobillionaire]

Hello, I would like to apologise for your lack of reply, can you kindly send an email to our info mailbox and I will deal with it immediately. ( I am restricted by the site to post the address here). Do you also know who your account manager is? Thank you

I sent the e-mail on Feb 12 and still have no reply. I will definitely quit this program, and start working with a new business model. This industry is full of ripoffs.

 

[casinobillionaire]

Hello, I would like to apologise for your lack of reply, can you kindly send an email to our info mailbox and I will deal with it immediately. ( I am restricted by the site to post the address here). Do you also know who your account manager is? Thank you

I received the payment yesterday (Feb 19). Anyway, I am very disappointed with the lack of communication (including in 3 forums I posted this case). I never got any e-mail from the affiliate managers about this case.

 

[Engineer]

They contacted me today by email. Lars is the AM's name. lars at jpjgroupaffiliates dot com

 

[casinobillionaire]

They contacted me today by email. Lars is the AM's name. lars at jpjgroupaffiliates dot com

So, it would be great if Lars could be my AM. At least he can reply e-mails and opened tickets in the site.

 

[betizen]

What about Franco? Is he out?

 

[casinobillionaire]

What about Franco? Is he out?

Yes, Franco is no longer part of AM's

 

[bonustreak]

Engineer can you ask Lars to contact me

 

[betizen]

There is a recent Q&A by EGR where JPJ chairman talks Vera&John, UK regulation and 2019 priorities (published 19 March 2019). Anyone had access to it (paywall) and can give a quick summary?