APEX Affiliates not paying and delaying commission payments - RESOLVED

Gamblerush

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Dear AGD memebrs,
I would like to report about regular payment delays from Apex Affilietes who are responsible for Tangiers Casino.
It's been several months in a row we have a significant delay in commision payment, whereas now we are not paid even for the commission that we earnead in APR.
Apex Affiliates always say that our payment is in queue and should be paid soon, but as I received this type of argument last month and this month I really think this is unacceptable.
When trying to ask them to clarify the reasons of the delay Apex say that due to commission amount not being big our payment is deprioritized, which is also nonsense and not the ethical way to do business.
They indicate on their website that "You’ll get paid at the end of every month that you earn a commission.", which is vague as then their Term of Use say that you are paid before 30th date of the current month for the commission earned in previous month. Even considering that remark, as you believe, the commission is delayed.
I really recommend you twice before doing any business with them.
The other problem is that they do not have a dedicated affiliate manager and the communications happens via support team through Skype where answers are delayed.
 

AussieDave

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MissExposé

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@Gamblerush please send me your account details (I have sent you a PM). Thank you.
 

Gamblerush

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Hi everyone! Thanks for the efforts of your we got our commission paid today. So the case is closed so far. I hope they would pay it now on a timely basis.
 
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