Betfoxx confiscating funds - CLOSED

homlo89

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Dear Daniel,
I hope you are doing well.
It has been forwarded to us the fact that there is fradulent behavour and activity coming from your playing account. Specifically in your sports bets directed at low-level leagues.
As stated in our Terms and Conditions, in particular T&C 3.1 numeral g. In some cases we are forced to close down player accounts. Due to compliance, sadly our hands are tied here.
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Terms and Conditions, in particular T&C 3.1 numeral g:

Forfeit and/or confiscate funds available on an Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the Website Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of an Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);

Amount: 9822 euro.

This is complete wrong. I have won my money on wimbledon tennis and euro 2024. Some of the bets are on minor leagues, but most is on the euro 2024 and atp wimbledon. They are refusing to answer me on either livechat or e-mail. There is of course nothing wrong to make bets on odds drop or find my own bets.

They have stolen my money, without refering to any specific rules. As stated in our Terms and Conditions, in particular T&C 3.1 numeral g. In some cases we are forced to close down player accounts. Due to compliance, sadly our hands are tied here.
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Amount: 9822 euro.

This is complete wrong. I have won my money on wimbledon tennis and euro 2024. Some of the bets are on minor leagues, but most is on the euro 2024 and atp wimbledon. They are refusing to answer me on either livechat or e-mail. There is of course nothing wrong to make bets on odds drop or find my own bets.


As stated in our Terms and Conditions, in particular T&C 3.1 numeral g. In some cases we are forced to close down player accounts. Due to compliance, sadly our hands are tied here.
----------------------------------------------------------

Amount: 9822 euro.

This is complete wrong. I have won my money on wimbledon tennis and euro 2024. Some of the bets are on minor leagues, but most is on the euro 2024 and atp wimbledon. They are refusing to answer me on either livechat or e-mail. There is of course nothing wrong to make bets on odds drop or find my own bets.

They have stolen my money, without refering to any specific rules. As stated in our Terms and Conditions, in particular T&C 3.1 numeral g. In some cases we are forced to close down player accounts. Due to compliance, sadly our hands are tied here.
----------------------------------------------------------

Terms and Conditions, in particular T&C 3.1 numeral g:

Forfeit and/or confiscate funds available on an Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the Website Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of an Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);.

They are refering to behalf of other parties, but that is not the case. My account is fully operated by myself.
 

MissExposé

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@homlo89 Please note we don't have this program listed on AGD. However we will contact and notify them about your post.
On a side note, this is a public forum , please don't share your personal details.
 

Maverick

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Dear Daniel,


Thank you for your message.


We understand your concerns regarding your account suspension and the bets you have placed. After a thorough review of your account activity, we have found some violation in our terms and conditions, which all players agree to upon registration.


Our platform's integrity is of utmost importance to us, and we have measures in place to ensure fair play. The decision to suspend your account was made based on the findings from our security team's investigation. This decision is final and made in accordance with our policies to maintain a fair and secure environment for all our users.


We have tried to reach out to you via betpack, but it appears there may have been some communication issues. We apologize for any inconvenience this may have caused.


Thank you for your understanding.


Best regards,


Maverick
 

MissExposé

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Thanks for your assistance @Maverick
Since this is a player complaint we are not able to assist further in the case.
 
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