I wanted to post and inform this forum of a terrible experience I had with GoldVIPClub casino.
I really regret having to report this because initially I thought this casino had good intentions. I WAS WRONG. Here are the details:
I made the following deposits to goldvipclub thru my Capital One credit card. CC Purchases totaled $2798.77. There were 6 separate deposits all made in March 2011.
Most deposits did not have any bonus attached. On the last deposit of $524.94 (no bonus taken), I hit a bonus round playing TRex that paid $10,863 On April 2, 2011, I withdrew the entire $11K. I played a bit more after April 2,2011 since money was in "Pending stage" and had the balance up to $11,700. Gold VIP sent me a payment of $700.00 on April 20, 2011. The balance in the account after this was approx. 11K. This casino states on their website that they will pay $2,000 every 10 business days. Note that their business days don't include Thursdays or Fridays. They deal with U.S. customers, so I have no idea why they have this rule in place other than to stall the payouts (finance dept does not work on Thur-Sun). Additionally, after they approve the pending withdrawl, they place the money back into your account balance and therefore you have to make another withdrawl. I'm sure they're hoping you'll gamble this away. I complained about this and told them I was not waiting 8 months to receive my money.
After they approved my payout for only $700, there was a series of emails and phone conversations that took place. During the week of April 18th, I received a call from their payment processor (Global Systems) that "I complained too much" and they were going to credit all my transactions back to the credit card. I then called GoldVIP to find out they locked the account on April 20th. This time they said that the account "had chargebacks". None of this was true because all of the transactions were paid by me in March and the casino did process one payout ($700). All of this was an effort to not pay the total winnings due.
On April 22, 2011, I checked my Capital One statement and the processor credited the exact 6 transactions I paid the casino in March 2011. Unbelievable! It's as if they wanted to pretend I never played there which was only because I won.
In summary, this is what GoldVIPclub casino still owes:
Balance in account at time of account closure = $11,000 (this includes the payment of $700 they made)
Less credits to credit card = (2,799)
BALANCE DUE = $8,201
I am trying very hard to find out what I can do about this situation and get this casino to pay. I also did some research and found some very recent posts similar to my experience.
I previously played at this casino before and they paid a cashout of $500. They put me in the VIP class and assigned a host to my account who on two occasions sent gifts to my home. This is why I continued to play here. When they had to pay a much larger payout, the entire attitude changed. I don't want them to get away with this and have been trying various things to get paid.
Any input would be greatly appreciated and I have full documentation and screenshots of everything I've stated.
I really regret having to report this because initially I thought this casino had good intentions. I WAS WRONG. Here are the details:
I made the following deposits to goldvipclub thru my Capital One credit card. CC Purchases totaled $2798.77. There were 6 separate deposits all made in March 2011.
Most deposits did not have any bonus attached. On the last deposit of $524.94 (no bonus taken), I hit a bonus round playing TRex that paid $10,863 On April 2, 2011, I withdrew the entire $11K. I played a bit more after April 2,2011 since money was in "Pending stage" and had the balance up to $11,700. Gold VIP sent me a payment of $700.00 on April 20, 2011. The balance in the account after this was approx. 11K. This casino states on their website that they will pay $2,000 every 10 business days. Note that their business days don't include Thursdays or Fridays. They deal with U.S. customers, so I have no idea why they have this rule in place other than to stall the payouts (finance dept does not work on Thur-Sun). Additionally, after they approve the pending withdrawl, they place the money back into your account balance and therefore you have to make another withdrawl. I'm sure they're hoping you'll gamble this away. I complained about this and told them I was not waiting 8 months to receive my money.
After they approved my payout for only $700, there was a series of emails and phone conversations that took place. During the week of April 18th, I received a call from their payment processor (Global Systems) that "I complained too much" and they were going to credit all my transactions back to the credit card. I then called GoldVIP to find out they locked the account on April 20th. This time they said that the account "had chargebacks". None of this was true because all of the transactions were paid by me in March and the casino did process one payout ($700). All of this was an effort to not pay the total winnings due.
On April 22, 2011, I checked my Capital One statement and the processor credited the exact 6 transactions I paid the casino in March 2011. Unbelievable! It's as if they wanted to pretend I never played there which was only because I won.
In summary, this is what GoldVIPclub casino still owes:
Balance in account at time of account closure = $11,000 (this includes the payment of $700 they made)
Less credits to credit card = (2,799)
BALANCE DUE = $8,201
I am trying very hard to find out what I can do about this situation and get this casino to pay. I also did some research and found some very recent posts similar to my experience.
I previously played at this casino before and they paid a cashout of $500. They put me in the VIP class and assigned a host to my account who on two occasions sent gifts to my home. This is why I continued to play here. When they had to pay a much larger payout, the entire attitude changed. I don't want them to get away with this and have been trying various things to get paid.
Any input would be greatly appreciated and I have full documentation and screenshots of everything I've stated.
