Forum Monitoring Idea

AussieDave

24 years & still going!
Joined
Nov 28, 2013
Messages
5,103
Reaction score
3,607
Albeit vBulletin was great software in its day but I like the new look and the forum too software. It's a pity vBulletin has been dragging their feet for so long.
I'm sure plenty of other subscribers will be jumping ship.

I do have one suggest which I think would help foster a community spirit. It's rather frustrating to make a post at one of the affiliate forums and wait literally days if not a week or more for a reply. I'm aware the last sytem emailed the AM but even when that happens, it does not automatically mean they'll respond. I've seen a few posts go completely unaswered (err ignored).

Personally if I have an affiliate issues, then I try to resolve it with my AM via email. However when that doesn't work or the problem keeps reocurring, then I commence a thread here at AGD.

I understand the forum per se is not heavily monitored (Admin's/Mods do have a life). Though in example above even if it's a small post to say, hey did you get this sort? or something, will let members know that their threads/posts are not going unoticed and if any attention is need for an issue, it will be given.
 

Guard Dog

Guard Dog
Staff member
Joined
Dec 13, 2006
Messages
11,353
Reaction score
3,179
Great idea.. I moved it to it's own thread where it should be. I will brainstorm this one for sure. Right now I try to email the AM or the higher ups when I see this happen, but admittedly I don't always get to it.

I typically have the AM's linked to their forum and many times I have multiple AM's. Maybe what I will do is create some sort of hierarchy where it:

* Emails the AM
* Emails the second AM in the chain
* Emails the ownership
* If no response from their team within a specified amount of time, their forum gets moved to some lower section (not sure?)

Anyway.. gotta brainstorm this, but would be a great addition.
 
Top