iAffiliates (Mansion, Casino.com, etc) - opinions?

[KasinoKing]

I can't seem to find this program listed anywhere on this site - just a few threads about them.

So I was just wondering what everyone else thinks of them?
A poll seemed like the easiest way to get feedback - so please vote!
Comments also welcome.

Cheers,
KK

 

[Perc]

I have been working with them for a few months and they seem great. They haven't given me a reason not to trust them yet.

Conversions seem good for Playtech, which doesn't often do as well as other software on my site.

Payments have been on time, both to MB and wire transfers for larger payments.

Ronen is my AM and he responds quickly to emails.

My experience has been good so far.

 

[Online18Casino]

I got my first payout with them this month (wire). Everything went smooth. I promote outside of the US very lightly, so I cant really comment on conversions. I sent a handful of sign ups and got a a few deposits. Stats to few to compare conversions to luck.

 

[WCD Admin]

I didn't vote since I just signed up but the affiliate staff is very accommodating.

 

[Leo]

I have a problem with their cross-promotion. They say it's tracked, although my own check of cookies didn't seem to indicate this, but it is still possible...

Regardless of whether their affiliate tracking is working across their sites, I hate the fact that visitors receive a full-screen popup that appears after a short time on any of their sites. You spend time getting a potential member interested in a brand, they click through to that brand, and then another completely different brand gets shoved in their face before they even get a decent chance to sign up!

Of course they see it differently, they think they only show the popup after a reasonable amount of time, i.e. after it seems like the person hasn't shown any interest. Then I would prefer one of those annoying fake 'Live Chat' popups that at least promotes more interest in the same brand, this alternate brand popup just seems too jarring IMO. Anyway when I'm just browsing their sites the alternate brand popup always comes very quickly, as a regular visitor I would have found it disturbing...

I've documented this with screenshots on this GPWA thread:

Mansion > Casino

I can't comment on reliability of the program, but I'm not willing to give much exposure to any brand when they're so willing to undermine my brand promotion with alternate brand popups!

 

[Vladi]

I have a problem with their cross-promotion. They say it's tracked, although my own check of cookies didn't seem to indicate this, but it is still possible...

Regardless of whether their affiliate tracking is working across their sites, I hate the fact that visitors receive a full-screen popup that appears after a short time on any of their sites. You spend time getting a potential member interested in a brand, they click through to that brand, and then another completely different brand gets shoved in their face before they even get a decent chance to sign up!

I totally agree on this. You go to their sites and within a few seconds it pops up a cross promotion for one of their other casinos. I can't fathom why on earth they would want to do this as it is just throwing up another barrier between a potential and converted customer. I mentioned it to them once and they seem to think its awesome. I think they are crazy.

My experience: their sites look good and they pay players reasonably promptly. The bonuses are ordinary with high wagering requirements. They have higher withdrawal limits than the tiny standard Playtech $9999 per month. They are not the best converters for the traffic we send them though compared to other Playtechs (my hunch is the stupid cross promotions are to blame).

Also there are a number of anti-affiliate clauses in their T&Cs such as:

Quotas:

5.2 On joining this affiliate program your account will be set to our default commission of 20% of net revenue raising to 40% based upon your performance but subject to achieving new Qualified Accounts in any 3 month period where failure to do so will result in a base commission rate of 12.5% of net revenue.

Negative carryover (with a strangely worded term that contradicts itself in 2 sentences):

5.13 Commission due to Affiliate at the end of each month can never be negative. All negative amounts will be carried over to the following months until any net loss is recovered from Net Revenues generated in those succeeding months.

Seizures:

5.16 Where the arrangement is based on a Revenue Share, if no gaming revenue is generated for a continuous period of 180 days, your account will become dormant. We will issue a warning advising that the funds remaining in your account will be removed and if no new traffic is sent within the following 90 days funds remaining in your account will be removed and your account closed.

5.17 If funds remain in your account for a continuous period of 180 days with no withdrawals during that time then your account shall be deemed dormant at which point funds remaining in your account will be removed.

It is possible to get them to give you something in writing that says they will not enforce a quota or revenue share drop on your account. However, with such agreements in this industry being virtually worthless, I still don't trust them much and would not be surprised if they broke that agreement at some stage.

I'd say if you want to give players honest advice and choice then they are worth considering as they aren't bad compared to most Playtech casinos that are generally crap (with notable exceptions like Betfred or Bet365 + a few others). But I would not feature them heavily or place in prime positions on a site. If all you care about is your own bottom line then give them a miss.

 

[baldidiot]

They're on my avoid list, but I can't remember why off the top of my head...

 

[Engineer]

Mansion (iAffiliates) has predatory terms and conditions. Search AGD for "mansion" and you can find the offending clauses -- there are several.

Promote these thieves at your own risk. :smellie_sick:

 

[Tyrkir]

I went with Yes - but I don't trust them 100%, which is exactly the case.

 

[DealTheNuts]

The experience has been very positive since the LAC, good proactive support, especially from Ronen with links and reports working accurately. If there is anything negative I will report back, but nothing so far.

 

[ThePOGG]

They are unwilling to enter into any 3rd party dispute mediation and for me that's a huge concern.

 

[Guard Dog]

They are unwilling to enter into any 3rd party dispute mediation and for me that's a huge concern.

That is ridiculous. I would certainly try to be part of the mediation process if they were to allow it. Maybe it would help them earn a better reputation.

 

[ThePOGG]

That is ridiculous. I would certainly try to be part of the mediation process if they were to allow it. Maybe it would help them earn a better reputation.

Couldn't agree more, espeically as the relauch of thepogg will see us add a mediation feature But seriously, i'm not comfortable promoting any group that won't engage with dispute mediation and iAffiliates are both on CMs 'no-can-do' list and have a host of complaints at Gambling Grumbles which they've refused to respond to. It's sad, otherwise i think this group has a lot going for it.

 

[ocportal]

I started working with them last year, added them on a low/medium trafficked spot for a review fee of 800 euros and 35% RS.
The flat fee was paid prior to the listing.
Anyhow conversions and player retentions are way too low for my taste so I moved them down and currently I have issues with them as they are not paying me out.
All together I would work them with prepaid flat fees only.

 

[mgbonus]

One word. NCO.
Well, actually that's two words...

 

[MyronRF]

They are a hard working group for sure

 

[footballaffiliate]

I don't trust them, and I don't trust them even more after reading others' opinions here. I have been ripped off by other casino programs adopting the same tactics as noted above. I would only work with them on a fixed feed/hybrid rev share deal. Let them pay for space if they're going to adopt tactics that are anti-affiliate like popping out windows directing the customer to their other products. Not only do they do this, but once they have your referral a lot of companies email market other products you then don't get cross-product earnings on.

 

[footballaffiliate]

Update on iAffiliates - they came to me wanting some promotion and I asked them about comments here on AFG. They said that these comments were all misled and people's opinions and they didn't actually pop out windows cross promoting their other products. They told me to test it and see - I did, and they DO cross promote within about 20 seconds of the referral landing on the homepage!! NO WAY I'm promoting these guys until their practices are more transparent. Promote Mr Green or ComeOn or other more reputable programs. That's twice I've been stitched up by a company based in this area. I do not trust them at all.

 

[theshortstack]

Apologies for bumping this, but I was chatting to these guys at LAC and so am keen to find out whether the gripes mentioned above still remain the same.

Footballaffiliate, is the pop up window you refer to, the Virtual Person that encourages you to download after 30 seconds?

Any other thoughts/feedback obviously much appreciated.

Cheers,

 

[Perc]

To be honest, I didn't like the popup either at first, but it seems to work fairly well (conversions are good for me). It looks like they've added a popup encouraging you to download, and then another one a bit later with a different casino. Not the way I would do things personally, but like I said, conversions are good for me. Retention is fairly good too, so they must be doing something right.

From what I've seen, all cross-promotion is tagged to the affiliate. I don't have LesAcasino listed anywhere (mainly because I don't like the name) but I get players there.

I've been promoting their casinos for almost a year now, with earnings every month that were paid on time.

The only thing I don't like is the fact that they won't discuss issues with a 3rd party, but that doesn't automatically say they are going to screw as many players as possible. As far as complaints go, from what I've seen on forums, there doesn't seem to be an abnormal amount compared to more trusted casinos. Also, the problem with complaints that don't go through a 3rd party, you only get the player's side of the story.

At the moment, I trust them (or their stats at least) more than Brightshare... and their cross-promotion is tagged to the affiliate, unlike Rewards Affiliates.

I feel like they have a bad reputation for no reason. I said it before (in the second post of this thread, about 6 months ago) and I'll say it again, they haven't given me a reason NOT to trust them (while other programs have in the meantime).