kas.partners - doesn't pay, no response - RESOLVED

[freakspin]

Hey all.

Just a caution-info for kas.partners. They stopped paying (or better even approving bills) since 3 months. Aff Manager via Skype isnt working there anymore.
After several mails there was one answer with "How can I help" - since then no reply anymore.

So if someone (wants to) working with them - maybe be careful.

 

[MissExposé]

@freakspin Please PM me your affiliate account username and we will contact the representatives on your behalf.

 

[MissExposé]

Thanks for sending your account details @freakspin. We notified the representatives about your post and asked for updates.

 

[Kas_Support]

Hello!

Thank you for your feedback! We are staying in contact with you through email. However, due to a high volume of messages, our response times may be longer. We also want to remind you that, based on our rules regarding minimum payout amounts, we have made exceptions and processed smaller payments for you multiple times.

 

[freakspin]

Hello!

Nice to hear from you. But I guess there must be a mistake.

- I got only 2 payments from you in the past 12 months.
- I got an email from you on 1st July 2024. After several more mails from my side no response from your side (dont tell me that you cant respond to an email within 25 days - you are advertising with "24/7 SUPPORT")
- The affiliate manager Karyna apparently left or had to left your company without notification to the affiliates
- Your min. payout according your terms 6.4. is 20€

So what we are talking about here?

 

[FreeSpins]

Hello,

We also have unpaid commission from them (over 100 EUR, which is the threshhold)

 

[FreeSpins]

@Kas_Support you there?

 

[MissExposé]

@freakspin We just followed up on your case.
@FreeSpins Please PM me your affiliate account username and we will forward the info to the representatives.

 

[freakspin]

We got an email now from kas.partners. They will take care of the issue now. Let's see...

 

[freakspin]

We received the payment now.

 

[MissExposé]

Thank you for the update @freakspin, glad to hear all is sorted out. We will mark your case resolved now.

 

[MissExposé]

@FreeSpins We are still waiting for your account details to be able to assist you further.

 

[FreeSpins]

Paid today.

 

[MissExposé]

Great! Thanks for letting us know @FreeSpins.