PartnerEarnings Affiliates

[Guard Dog]

This week we have audited PartnerEarnings. We have a 40% revenue share deal with them. They have one casino brand, so we started our mission with a $25 deposit at TigerGaming Casino.

We deposited via Skrill and entered the required code for 100% casino bonus:

The bonus wasn’t automatically approved so we chatted with the support agent and a few hours later we could see our bonus in the bonus tab:

We played Birds with the bonus money:

And when there was no more bonus money, we switched to our deposit funds and played some more:

Eventually, we lost all the funds. But here comes the fun part!

We logged in to our PartnerEarnings account so we could see the report and calculate the Effective Net Gaming Revenue. However, the weirdest thing happened! We found that the earnings were negative!

The Total Net Revenue was -$2.38 and the Income was -$0.95.

To conclude, there was definitely a bug in the reporting and we sent an email to them asking for an explanation. Has anyone had similar experiences with PartnerEarnings?
We would really appreciate your feedback.

*Update made 5 Sep 2018*

The commission.bz team has gotten back to us and we have checked the report and the earnings are now in positive.

Our 40% earning was US$ 8.65 of the Net Gaming Revenue (Total Net Revenue) for US$ 21.62.

So to summarise the Effective Net Gaming Revenue (the amount of money deposit and lost) is 21.62 /25 = 86.48%

Multiply your advertised revenue share rate by the Effective Net Gaming Revenue (86.48%) to get your real rate, eg:

• 25% = 21.62%
• 30% = 25.94%
• 35% = 30.27%
• 40% = 34.59%
• 45% = 38.92%

 

[bonustreak]

Sorrry, I don't work with them but that is a definite bug you found!

 

[Engineer]

Wow, that sucks! Good find, though.

I hope they resolve this quickly and back-pay all affected affiliates after recalculating how much they really owe.

 

[Frank]

Wow, that sucks! Good find, though.

I hope they resolve this quickly and back-pay all affected affiliates after recalculating how much they really owe.

Do you think that's likely? could it be the aoftware is setup with tons of added extras to fleece affs or are you sure it's a bug? I have one program that im sure is on the dip.,. when you watch thousands of players every month this one group seem to be creaming

 

[LandofOz]

No, I don't work with them, and after reading this thread, I won't be. Shoudn't sponsors be checking their own programs on a regular basis to make sure that everything is working as it is intended?

 

[bonustreak]

Sponsors? I am not sure they are a sponsor here but I could be wrong.

 

[Guard Dog]

Sponsors? I am not sure they are a sponsor here but I could be wrong.

They are not.

After speaking with them initially, they acted like this was normal and said 'we deduct 9.5% for deposits and 2% of withdrawals when it comes to processing costs.'

9.5% of $25 is $2.38 which explains how they arrived at our negative earnings number.... but what happened to the $25 we lost?

 

[Zuga]

but what happened to the $25 we lost?

something is rotten in the state of Denmark, but lets see what they say....

 

[melcb]

It is a bug in the system. The Partner-earnings team have gotten back to us and we have checked the report and the earnings are now in positive. Guard Dog will be posting the results later on today. I am just a bit worried about this because if we hadn't done this audit we would be none the wiser about this bug affecting earnings.

 

[Guard Dog]

Our AGD audit report has been updated. According to our calculations, the Effective Net Gaming Revenue is 86.48%.
But still, we advise caution.