Payment issues with online casino

[Savant1203]

Hi guys,

I would like to gather some information from the community as to what my legal options are in the following case:

Last month I started working for an online casino as a CRM Manager/Consultant on a short-term project. Our initial deal was that I help the casino set up a call centre, email and sms strategy and design a customer journey aimed at converting players to which we were doing cross-sell (basically the casino had bought/ got them from one of their other casinos in the corporation)
I had agreed to fixed salary + 30% rev share of the whole campaign, which was supposed to last around 3 months and pass over 30000+ players in my journey but due to the nature of the deal being a bit shady, I wasn't able to get a contract signed or any paper trail.
I had completed my part of the deal and set up and managed a call centre online, set them up with all of the providers I had worked before and are a part of my network, executed the journey in all channels the same way like a casino CRM software would, reporting included. Then comes end of month and they guy shares the results with me via email and says he doesnt like the results achieved and we "pause the operations for few weeks" . Conveniently enough, this happens 4 weeks into the campaign, as soon as the assistant that was awarded to me, takes over much of the operations. I set up a system to run for them, and they just process the data now and inherit the accounts I had set for them

I do not have a contract, but I do have recorded conversations with the owner of the casinos where I`m arranging on what we will do, payment arangements and over many others proving that I have had a some sort of commercial activity with that casino . Im really close to turning this matter to a lawyer, but would like to hear from someone more experienced first, or if a person has been in a similar situation as me, please share your thoughts

Thanks

 

[AussieDave]

Your best BET is to actually run this past a qualified lawyer. Asking for input here seems futile. Given, no AGD member I know of, is, and reiterating, a qualified lawyer.

 

[AussieDave]

design a customer journey aimed at converting players to which we were doing cross-sell (basically the casino had bought/ got them from one of their other casinos in the corporation)

If the casino from which you claim the company owned, why would they (the company) need to purchase this player data? This is all starting to sound like one hell of a scammy, crooked, operator/deal.

And, cross sell... So basically unethically cross-market to already affiliate tagged players.

Which ever answer you give, all this sounds dodgy AF...

 

[Savant1203]

Thanks for the feeback @AussieDave , I knew from the start that these players are not from the casino I myself was working for at the moment cause I could see the data. But I knew better than to ask questions that can get me in trouble or jeopardize the operations. I was still positioned to get a 30% rev share of the campaign so I didnt raise any concerns about the origin of data.
I believe the casino I worked for still needed to buy the list from another one on corporate level cause these kinds of lists still have value and provide ROI

Is this unethical yes, but if it works and all parties are satisfied... Besides, Im still not at the position to turn down jobs just cause it may appear gray at first glance.

Im going to wait and see if someone has been in a similar situation such as myself before taking any action.

 

[AleksUnder]

In gambling all want money, sometimes no matter the cost. I haven't been in a situation like this. However, I support AussieDave opinion about a qualified lawyer.

 

[AussieDave]

Im still not at the position to turn down jobs just cause it may appear gray at first glance.

Unfortunately, in that position, it's akin to walking streets in unsavory suburbs. You maybe lucky and not get mugged. However, it's more likely you will get mugged, if not bashed too.

Im going to wait and see if someone has been in a similar situation such as myself before taking any action.

That's your prerogative. 100's of thousands of casino affiliates have been exactly where you are now. In these scams; going on your account that's exactly what this is. Just be aware no operator/program et al has ever back-flipped and signed the sorry-book per se.

These are 100% calculated acts of theft.

I believe the casino I worked for still needed to buy the list from another one on corporate level cause these kinds of lists still have value and provide ROI

Is this unethical yes

Frankly, IMO you need to reevaluate your stand on what constitutes spam.

Unless an entity has explicit per person permission, for (factual) double optin subscription(s), then buying; purchasing; trading; swapping; or obtaining a list of personal data,and using that data, is illegal!

Given what you've said, I am not sure other members will be so kind. It's likely a % will be laughing, thinking, it's about time an employee got shafted, because it's employees of programs who shaft us every day

It seems, your somewhat naive to this industry, and subsequently, got suckered punched.

I wouldn't be wasting my time on an affiliate forum... But I suppose if your cash-strapped, obtaining qualified legal advise isn't cheap. However, in your case, legal action is the ONLY option you have.