UKGC - New Guidance for Online Operators

[MissExposé]

The UKGC reviewed the current guidance and online operators now must take account of the Commission's additional guidance:

• Prevent reverse withdrawal options for customers until further notice
• Cease to offer bonuses or promotions to all customers who are displaying indicators of harm
• Interact with customers who have been playing for an hour in a single session of play
• Review thresholds and triggers for new customers to reflect the operator’s lack of knowledge of that individual’s play and spend patterns
• Conduct affordability assessments for individuals picked up by existing or new thresholds and triggers which indicate consumers experiencing harm - limiting or blocking further play until those checks have been concluded and supporting evidence obtained, and;
• Implement processes that ensure the continual monitoring of their customer base – identifying patterns of play, spend or behaviours have changed in recent weeks.

Source: https://www.gamblingcommission.gov....res-to-protect-consumers-during-lockdown.aspx

 

[BetOnlineUK]

Oh for f*cks sake. No wonder everyone's pulling out of the UK market. Getting ridiculous.

 

[Conft]

• Cease to offer bonuses or promotions to all customers who are displaying indicators of harm

Surely they were required to do that already?

 

[Lucy CBC]

Some they applied already I think yes on some level at least...I can totally understand the need for protecting customers, but it seems like they're just working hard on how to give fines. The UK market is a shadow of what it used to be, indeed...