what is the story with the bad reputation?

[slotplayer]

Why am I reading such negative comments from players over at CM?

 

[admin]

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[pinkytoe]

I think payout Caps are a big issue. Isn't it like $500 per month?

 

[admin]

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[tryme1]

Yeah, the low payout to players is a problem and the cause of 95% of the complaints at Casinomeister and elsewhere.

 

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[byebyebaby]

Wow, €500,- maximum, that is just stupid for an online casino, especially one with random jackpots on almost any game that start at €1000,-. I remember years ago I won a progressive of like $7500,- and they had a maximum withdrawal of $2000,- a week, took me 4 weeks to get my winnings, so I was no longer in the winning mood after this.

 

[admin]

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[pinkytoe]

Sadly I don't think the goal of the $500 max is to be stupid - more to give the player every chance of tilting their balance away!

 

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[KasinoKing]

Sadly I don't think the goal of the $500 max is to be stupid - more to give the player every chance of tilting their balance away!

Sorry, but IMHO it is VERY stupid.
Pay player quickly, in FULL = very happy player = more likely to come back to play again.
Drag out his payment over many weeks or months = very pissed off player = goes to play somewhere with more friendly terms.

Personally I think Affactive's policy on this is insane and only damages the opportunity for them & their affiliates to make money.


KK

 

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[slotplayer]

Sorry, but IMHO it is VERY stupid.
Pay player quickly, in FULL = very happy player = more likely to come back to play again.
Drag out his payment over many weeks or months = very pissed off player = goes to play somewhere with more friendly terms.

Personally I think Affactive's policy on this is insane and only damages the opportunity for them & their affiliates to make money.

KK

Could be.
Looking at the stats of one property since I created the 3 trackers.
1 in 7.1 visitors signed up.
1 in 32.17 visitors became a rmp.
22.07% of signups because a rmp.
average deposit per player is $253.
average first time deposit per player is $57.94

earnings suck though.

 

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[AussieDave]

Could be.
Looking at the stats of one property since I created the 3 trackers.
1 in 7.1 visitors signed up.
1 in 32.17 visitors became a rmp.
22.07% of signups because a rmp.
average deposit per player is $253.
average first time deposit per player is $57.94

earnings suck though.

Well before this STUPID rule was introduced, conversions were always good for FDP. What I found though, players made a few deposits in the 1'st month, then those numbers dwindled. If I didn't keep replacing the players, the numbers ended up tanking. I stop promoting them in late 2012. Their retension sucked.

But back on topic, a few places are sneaking these Max CAPS in. EG - iNetBet have done the same. Albeit not to this extent.

 

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[KasinoKing]

Well before this STUPID rule was introduced, conversions were always good for FDP. What I found though, players made a few deposits in the 1'st month, then those numbers dwindled. If I didn't keep replacing the players, the numbers ended up tanking. I stop promoting them in late 2012. Their retension sucked.

Exactly.
Their mode of operation is to keep bringing in new players all the time, then drag out their payments in the hope they play it back. It's just daft.
With other programs (e.g. some of my MG & Rival casinos) I have players who have been regular depositors for 5 years plus!
THOSE are the sort of players I want to get signed-up.

KK

 

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[Erik]

What I found of the 2 incentetive players that i brought to winpalace is that they made a few deposits but stopped because of the unwanted bonus added ,wile playing and the molesting 4 times a day phone calls they get wile they are at work.
1 of the players was playing roulette and won 3000 $ he went to the cashier to cashout and was told that he was not allowed to play roulette with a slot bonus !
He never asked for a slot bonus and this guy is a true roullete and blackjack junkie.
Apperently wile he was playing and winning they added the bonus in his account ! hows that for tricks?
He complained about it at my community but as you all know i cant help him with because im a thief and my affiliate account is closed.
Anyway i can imagne that if a players deposit his own money where he or she worked for ,and then win someting ( wich is hard) you dont get paid or paid in small portions!
Gotto love that Affactive casinos and their great team

 

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[admin]

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[AussieDave]

IMO, when 32Red pulled their weekend (and public holiday) payments in July 2013, that marked the start of this downhill spiral we're now seeing across other brands. Albeit RTG outfits have never been synonmous with lack of integrity issues and player scams.

However, when online casinos can't operate like a casino should, then it's time to revaluate, which gaming properties, truly have the best interests of their players in mind.

The banking excuse used by 32Red at CM was seen as bullshite. If the Casino of the Decade has to hobble their weekend/public holiday payments, to limit withdrawals, then the industry really is in a bad way... just sayin!

Add: In the case of affactive... If you can't or wont pay the win in full, from the bet placed, then don't accept the bet or any bet which you can't or wont, pay out in full...

 

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[slotplayer]

before publically calling out the program I said to myself, "watch I'll see chargebacks now". Sure enough, could be coincidence. I think I recall a similar event either with this program or another where I picked on them a bit and saw a little retribution.

Thing is that tracker last recorded clicks sometime in Aug of 2012. so without checking my site it looks like I must have stopped using it. A new player did come in on it sometime last Dec. Hard to know which player did the cbs.

 

[admin]

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[Erik]

sometimes its beter not to respond to questions

 

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[clara.affactive]

Hi,

payments to players are determined by player class of up to $3,000 weekly. The information about payments and withdrawal rules is included in the terms and conditions of each casino. With more than 5 years in the market, you can understand that not all the reviews will be favorable to us. Usually we take care of player complaints on every forum we find, but we are not active on CM.

If you know of any player issues coming from your sites that are not happy with the service provided by our brands, send me the information and Ill personally take care of each case to ensure these players receive proper assistance.

Best regards,

 

[KasinoKing]

payments to players are determined by player class of up to $3,000 weekly. The information about payments and withdrawal rules is included in the terms and conditions of each casino.

The biggest problem is that how EXACTLY player class is decided and WHAT the improved cash-out limits are, are NOT stated in the T&Cs.
So players reading the T&Cs as well as Affiliates promoting your brands are not able to say if players have any chance at all of ever getting paid more than $500 every 2 weeks.

I realise you personally probably have no influence over your group's cash-out policy, but I'm pretty sure ALL Affiliates and Players alike would agree with me that it really SUCKS!
If only the powers that be would realise that in this day & age and a massively competitive market, fast paying casinos are always going to get a LOT more customers than slow paying ones like yours.

Like I said before, your current cash-out policies are bad for players, bad for Affiliates and bad for YOU.
It makes no sense at all.

KK

 

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[clara.affactive]

Hi kasinoking,


You are right about some of the points you are remarking, specifically in regards to the dynamics and competition in the gambling market. That's why we are working in order to provide a better service. We are also working on faster withdrawals with personal account managers who are taking care of each player's account. By no chance our limits are set to $500 monthly.

In the meantime, we are opening new communication channels to provide better assistance to the players.

Best regards,

 

[Vladi]

Like I said before, your current cash-out policies are bad for players, bad for Affiliates and bad for YOU.
It makes no sense at all.

You are right that it is bad for players and some affiliates that do the right thing, though it is likely that the numerous spammers attracted to this group don't mind if the players they refer get dicked around. But I don't think it is actually bad for the casino, otherwise they would not have been doing it for so long.

From what I can tell, they always pay in the end but they make it so slow and painful that many players get impatient and frustrated and play back their winnings, then disappear. They likely lose a lot of low value customers over time, but I reckon that they probably pay any overall losing high rollers very quickly when they withdraw to keep them coming back. They have consciously made the business decision that doing things this way is more profitable than paying everyone quickly and keeping them as longer term customers. Its an evolution of the Virtual Group method apart from the fact that they do pay everyone who has the patience of a saint to wait it out.

 

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