Why affiliates should focus on customer loyalty?

[MissExposé]

In the latest article from AffiliateINSIDER, Lee-Ann Johnstone shows these figures as the most important facts in terms of service management:

• 82% of customers feel that a response time of 30 minutes or less is very important if their correspondence is relating to marketing,
• 60% of loyal customers will use their preferred companies more, this means if they are launching any new brands or networks – you are more likely to be on their list of people to work with,
• If a customer has an emotional relationship with you, their lifetime value is 306% higher – and they are much more likely to recommend you
• A 25% increase in profit has a direct correlation with a 5% increase in customer retention

What are your secrets for building a good relationship with igaming partners?

 

[Mat]

Great analogy.

 

[Niklas]

Yeha but as an affiliate it might be hard, for a casino much easier

 

[Trump2020]

interesting...

 

[The Stone]

But how can we as affiliates build a personal relationship with or traffic if we don't gather personal data?