The surprise/problem is that Videoslots did not communicate the addition of the admin fee / operational cost when it got introduced. Instead everything points at that you introduced it while we did not have access to the stats breakdown in order to hide it, not to piss the affiliates off (2015?). This is worrying since it is a huge change to the affiliates bottom line. The introduction of the admin fee / operational cost cut the affiliates earnings by 25%. This is not just a minor change Ali. Could you just please tell us when it got introduced so that we know and don't have to speculate/try to investigate it ourselves?
Hi Gobo,
I've checked this for you.
In the old system the admin fee and taxes was deducted from the GGR. It was not visible in any stats. The admin fee was there since the launch of the program.
I'm here to make the program better for you. So instead of telling me over and over again how much Videoslots program sucks due to the past, tell me how you want me to make it better for the future. I will do my best to deliver it. You can see that we are listening to your feedback and we are working to delivering 100% transparency.
Back to admin fees - There are several programs here, even platinum programs that have admin fees. Some of them do not even mention what their fees are. From those ones who are transparent, you can find some brands with lower fees and you can find ours higher compared to some other brands. But I think one of the key fact you should not miss is that that our life time player value is also 5 times double than the average compared to any other e.g. Netent casino. It costs money and resources to retain players for us but as an affiliate, in the long run you will make more.