32Red Yanks Page

[AussieDave]

For those of you who are not savvy with what's happen over at 32Red... A UK player signed up and contacted support, saying he was dropping £1,000 and what bonus would they give him. He received £2,000.

The long and short of this, he completed wagering and won £25K. Now 32Red have refused to pay this player because the CSR should have only given the player £1,000 bonus (100%) instead of £2,000 (200%).

This post (Sept 5'th 2014) http://www.casinomeister.com/forums/showthread.php?t=63858&p=644079#post644079 | contains a link to: http://www.32red.com/promotions/big-bankroll-bonus.html | yet when I tried to access that page, it redirects to the 32Red standard bonus page. Obviously the Big Bankroll Bonus page was live when the post was made. Yet it's been yanked now.

http://web.archive.org/web/20140702112345/http://www.32red.com/promotions/big-bankroll-bonus.html
(NB - wayback machine archiving of crawled pages and listing these pages, is at minimum 6 months behind).

What's been posted (including email correspondence), the claim by the OP looks legit. And 32Red are in refusing the pay the £25K.

Albeit AGD is an affiliate forum, not a player forum but given what's transpired with the GoWild UK player buy-up and not withstanding if it wasn't for players, we'd all be out of a job. IMHO these issues, have just as much a place here in an affiliate forum, as they do at a player forum... just saying.

 

[3joker]

Yeah, I saw this one as well. I hope they pay the player.

 

[Vladi]

The saddest thing about that thread is the number of CasinoMeister members with some kind of casino abuse Stockholm Syndrome that actively side with the casinos in disputes like this. You see it every time someone complains there.

 

[TheGooner]

A UK player signed up and contacted support, saying he was dropping £1,000 and what bonus would they give him. He received £2,000.

The long and short of this, he completed wagering and won £25K. Now 32Red have refused to pay this player because the CSR should have only given the player £1,000 bonus (100%) instead of £2,000 (200%).

This post (Sept 5'th 2014) http://www.casinomeister.com/forums/showthread.php?t=63858&p=644079#post644079 | contains a link to: http://www.32red.com/promotions/big-bankroll-bonus.html | yet when I tried to access that page, it redirects to the 32Red standard bonus page. Obviously the Big Bankroll Bonus page was live when the post was made. Yet it's been yanked now.

http://web.archive.org/web/20140702112345/http://www.32red.com/promotions/big-bankroll-bonus.html
(NB - wayback machine archiving of crawled pages and listing these pages, is at minimum 6 months behind).

I looked at that big bankroll bonus page you linked to and it clearly states a 100% bonus up to GBP 1,000 - and the pull down clearly shows upto GBP 1,000 bonus .... eg. deposit 1,000 and you will play with 2,000 ... thats 2,000 total - 1,000 free!

Have they doctored the archive? Or does this page back up what the casino is saying ? It certainly DOES NOT say get an extra 2,000. I see this page as supporting the casinos argument.

That being said, I understood that 32Red is a big legitimate site. If it was a genuine mistake by the CSR at no fault of the player then I'd suggest that a fair resolution would be to take back that extra GBP 1,000 that was given in error NOW - and pay the player out the rest of the balance.

 

[Erik]

( BIG LEGITIMATE Site)according to casinomeister yes,how many players had the same ,but wasted their bankroll and deposit again.
I think its just a extra security trick of that so called BIG LEGITIMATE sites to do as they do always.PAYOUT as less as posible and if posible dont payout fec all.

 

[AussieDave]

From the CM thread, it seems the error was only discovered as a result of the requested withdrawal.

However for argument sake, lets say the player lost. A few days later, realised he should have only received £1K bonus not £2K, contacts the casino and states the bonus agreement was voided because of the extra £1,000 given in error.

32Red is using the excuse not to honour payment, based on the additional £1,000 bonus, given by mistake. It seems, in their minds, it voided the bonus agreement.

If the player had lost... Then contacted the casino, explaining the bonus agreement is voided, due to their error. I highly doubt the casino would either refund the £1,000 deposit or credit the £1,000 (deposit) back to the account and add the correct bonus, to allow the proper bonus play through to commence.

Sadly in this scenario, I dare say the casino would have denied this claim as rot and in words to the affect of... telling the player to 'get on his bike'!

I looked at that big bankroll bonus page you linked to and it clearly states a 100% bonus up to GBP 1,000 - and the pull down clearly shows upto GBP 1,000 bonus .... eg. deposit 1,000 and you will play with 2,000 ... thats 2,000 total - 1,000 free!

Have they doctored the archive? Or does this page back up what the casino is saying ? It certainly DOES NOT say get an extra 2,000. I see this page as supporting the casinos argument.

I agree it does back up the casino's claim, to the max (1'st deposit) high-roller bonus of £1,000 match.
Was just mystified why they (32Red) would yank that page...

If it was a genuine mistake by the CSR at no fault of the player then I'd suggest that a fair resolution would be to take back that extra GBP 1,000 that was given in error NOW - and pay the player out the rest of the balance.

I think that's a fair resolution too.

 

[AussieDave]

The saddest thing about that thread is the number of CasinoMeister members with some kind of casino abuse Stockholm Syndrome that actively side with the casinos in disputes like this. You see it every time someone complains there.

If I was commencing a doctorate of psychology, I could certainly write a compelling thesis using the CM forum. Basing it on a peer hierarchy model, which seems to produce a cult-like mindset, in a large proportion of its membership base. Clearly those who don't succumb to the 'mob' mentality, instead, vigilantly resist this zealot-like 'brainwashing', are ridiculed, discredited and eventually, cast from the fold. Soon after their character is brought into disrepute, with no recourse to challenge or dispute false claims. CM et al said it, so it must be true!

Typical "Cult" mentality :

1. The group displays excessively zealous and unquestioning commitment to its leader.
2. Questioning, doubt, and dissent are discouraged or even punished.
3. The leadership is not accountable for their actions or decisions. Double standards are riff - the means justifies the outcome.
4. The leadership induces feelings of shame & or guilt in order to influence members.
5. Peer pressure is used to combat thinking/views/opinions, not aligned to that of the groups leadership.

Call me crazy but that sounds a lot like how the CasinoMeister Forum is operated... just saying

 

[Rhondagrace]

This was not the players fault, it's the customer support agent, he made the mistake. I agree the player should be paid minus $1,000 extra bonus

 

[CaseyM]

Indeed, they made the mistake so they should have to pay for it

 

[MacCOR]

Call me crazy but that sounds a lot like how the CasinoMeister Forum is operated... just saying

You're not crazy , although I believe what you said could be attached to most "developed" forums with a close-knit member-base.

 

[PaaskeUK]

Big bankroll bonus link works fine?? http://www.32red.com/promotions/big-bankroll-bonus.html

 

[AussieDave]

Big bankroll bonus link works fine?? 32red.com/promotions/big-bankroll-bonus.html

No it doesn't, it still redirects to 32red.com/promotions/32red-welcome-bonus.html

 

[PaaskeUK]

No it doesn't, it still redirects to 32red.com/promotions/32red-welcome-bonus.html

It does not clear your cookies mate or try different browser......doooooh :-D

 

[AussieDave]

Nope must be showing for UK and EU only. Guessing your in one of those locations!

 

[PaaskeUK]

Nope must be showing for UK and EU only. Guessing your in one of those locations!

Offer is ONLY for UK. So yes that would be the reason. Sorry I thought you were in UK.

But no matter what I don't understand your thread here anyways. You are bringing up that link does not show Bonus page anymore or bonus page is not showing.

But this has not got to do with that at all. Player received 200% instead of 100% which they were not entitled to. Therefore gaining extra advantage by maybe doing max betting or other way of betting pattern. Player did not win until had gone under £1000.

Yes let's give doubt to OP. But I can assure you 32RED has nothing to be afraid off with their yearly turnover. If it was only because of a simple live chat error and player was given this bonus then they would had by now paid it out and taken their hands down sorry our fault we credited bonus by mistake. There must be something else.

Also no matter what OP took bonus in bad faith knowing they had received to much. So I have not really got any opinion to back the player or 32RED.

 

[PaaskeUK]

Again just to add. I find it nonsense to use that if player had lost would they had returned the deposit??

If player had played and lost. Then they would had busted out earlier with only £2000. With that extra £1000 bonus player only had advantage in this yet higher play-through that is correct.

But no matter again this makes me lead to it is player's responsibility to check terms and conditions. Its there clear and simple on bonus page. Deposit £1000 get 100% = £1000 bonus = £2000 bankroll.

 

[Vladi]

PaaskeUK, you're saying essentially is that its fine for the casino to make a mistake that puts a player in a situation where they can either lose their money or not win anything. That is unacceptable. It was the casino's mistake, so they should pay up and make sure it doesn't happen again.

 

[PaaskeUK]

PaaskeUK, you're saying essentially is that its fine for the casino to make a mistake that puts a player in a situation where they can either lose their money or not win anything. That is unacceptable. It was the casino's mistake, so they should pay up and make sure it doesn't happen again.

Yes let's give doubt to OP. But I can assure you 32RED has nothing to be afraid off with their yearly turnover. If it was only because of a simple live chat error and player was given this bonus then they would had by now paid it out and taken their hands down sorry our fault we credited bonus by mistake. There must be something else.

So no I am not saying it is okay. Let's wait and see the whole side of this. I just got bad light of OP in that thread. But you are right player should be the winner in these situations.

 

[AussieDave]

I added the 301 redirect as a side noted observation on my part - maybe I should have made that clear.

• The player didn't acknowledge whether he'd seen the High Roller Bonus page or not - speculating the player did see/read it, is a moot point.
• It's common knowledge, not all new players read the casino rules; T&C's; bonus rules - another moot point.
  
• The help desk rep should know what the maximum bonus is for a £1000 deposit - 32Red admitted their CSR made an error. How does this by proxy, become the player's fault
  
• Regardless if the player would have busted out on the £2,000 bankroll, is again, another moot point.
  
• Reiterating the CSR by admission of 32Red, made an error. Whether the player knew this or not can't be proved - further speculation on unfounded facts.

The only fact in this case, is the 32Red casino representative gave the player 200% (£2,000 bonus) instead of 100% (£1,000 bonus). Trying to shove this error off onto the player, when the fault clearly lays at the feet of 32Red (and their misinformed CSR)... Really is imo poor form.

Maybe if 32Red didn't baulk the numerous suggestions, of supplying a dedicated VIP help desk, I highly doubt, they'd be in this pickle, now.

Edit: This is exactly what happens when you try to cut costs and put profits ahead of players!

 

[AussieDave]

I just got bad light of OP in that thread.

That's the exact reaction, those type of threads get manufactured into, at the CM Forum. Speculations based on unfounded truths, spun into false facts!

Edit: The place is supposed to be an "Advocate for Fair Play". How is spinning speculations, into false truths, "fair play"? It's not. But it seems if anyone complains about 32Red or another accredited casino, their credibility is attacked and they're set-upon by the bias, CM lynching mob. Yeah... Clearly an "Advocate for Fair Play"