Casumo UK - Tracking not worked, telling us data is correct but is WAY out.

[C96Mackenzie]

We ran a sports ad for Casumo around 3/4weeks ago using a tracking link our affiliate manager provided and it only tracked clicks (600+ clicks, 350+ unique clickers. Despite the high uptake, not a single registration showing on NetRefer, so £0 earnings.

Our affiliate manager investigated this, and after two weeks of us chasing him and getting ignored A LOT, told us the data is accurate.

The data is 100% not accurate, this page clears 50+ CPA in a post no problem and has consistently done so for years across multiple campaigns.

Has anybody else had issues with Casumo? Our affiliate manager is the worst communicator we've ever had in the industry. Any higher up contacts would be appreciated, we definitely need to go above his head, the bottom line is we're missing thousands in commission.

Thanks

Callum

 

[AussieDave]

I'm always at a loss when I read posts like this. Especially from unknowns.

Big numbers but always CPA deals.

If the traffic is so great, why throw away 10's of thousands, to make a few $1,000. It just doesn't make sense!

 

[C96Mackenzie]

How do you mean Dave?

Social deals are few and far between in the UK, we only ever work on strong CPA&Revenue Share hybrids and have had years of success and backlog of revenue share.

Nothing being thrown away

I struggle to see where the 10s of thousands have been thrown away

Also struggling to see how you’ve helped my post

 

[Jops]

Casumo had a great aff manager, but quit and then they got a new one who only lasted a couple of months. They definitely seem to have issues. What you are reporting here sounds disturbing and worrying but hard to say anything without knowing more.

Checking my own stats last month I had 200 clicks, 9 regs, 3 FTD and a turnover of €60k and revenue due of €2k. I don't push them that much at all. Idk, not impressed and won't bother pushing them more either.

 

[euromill]

It's a saturated brand so it could be possible that it didn't convert, but how does the Aff Manager know it's 100% accurate - I'm sceptical as stuff does happen and then a cover up takes place amidst a load of hush hush.

 

[Jops]

It's a saturated brand so it could be possible that it didn't convert, but how does the Aff Manager know it's 100% accurate - I'm sceptical as stuff does happen and then a cover up takes place amidst a load of hush hush.

I'm convinced aff managers have no clue if affiliates get screwed over or numbers are manipulated.

 

[MissExposé]

@C96Mackenzie If you would like us to contact the representatives regarding your case, please PM me your affiliate account username (I sent you a PM where you can reply).

 

[MissExposé]

@C96Mackenzie Thank you for providing additional information via PM, we will be waiting for your updates.

 

[MissExposé]

@C96Mackenzie Do you maybe have some news please?

 

[Jops]

Casumo have not paid commission this month. Anyone else having this problem?

 

[Jops]

I think they are having some big issues. Getting rid of aff managers and not assigning new contacts etc. Now not even paying their partners in time. Maybe it's over for Casumo.

 

[sunflower88]

Casumo have not paid commission this month. Anyone else having this problem?

We have the same issue. We haven't received our commission since last June.

 

[Jops]

We have the same issue. We haven't received our commission since last June.

That sounds particularly weird tbh. We got paid with no issues right up until now.

 

[Jops]

Paid

 

[sunflower88]

Paid

Who are you in contact with?

 

[Jops]

Who are you in contact with?

no one unfortunately. They don't even reply to emails.

 

[MissExposé]

@C96Mackenzie do you have any updates please?
Thank you.

 

[MissExposé]

Since we did not hear back from member C96Mackenzie, we will consider the case closed.