If programs are going to do this, they should state in their T&Cs that processing issues are to be paid for by the affiliate.
I did ask Martyn where in the terms and conditions it allowed them to do this. Strangely, that point was glossed over in what was a fairly frank exchange of views.
My view: I don't mind the deductions, but I have some caveats...
Without this, they can just take whatever they want in the name of processor confiscations. It is not fair to us as partners, IMO, to have ZERO information and all (or partial) earnings deducted.
- Affiliate Program MUST display how each player deposited 'per deposit' (I.e., What method or processor was used)
- Affiliate Program MUST give us detailed stats per player, deposits, withdrawals, etc..
- Processor Confiscation Report - A report, on a player by player basis, detailing what was deducted from our base.
And don't forget that we get deducted for the processor confiscations and the programs have gotten some of that money back (after months of delays). But - I guarantee that is not returned to us either.
So... bigtime transparency of stats needs to happen if confiscations are going to be the affiliate's responsibility.
And don't forget that we get deducted for the processor confiscations and the programs have gotten some of that money back (after months of delays). But - I guarantee that is not returned to us either.
Hi Andy, we are being totally transparent with this and we will be providing the figures to you and all affiliates. We cant supply, for obvious reason a list of all your players and their activity. But the main thing I want to highlight is this....
SOME programs may have done or will do this to you, we on the other hand are making it clear that if these funds ever get settled with us then we will in turn settle with our affiliates.
We are not some programs and I fully believe that we are the fairest and most honest casino groups on the web today. We will return any deductions should this seizure be reversed, you have this in writing here and you will have it in your inbox later.
How will we know? Will there be some data/reports surrounding this? Or is it a 'take it on faith' thing?
I trust AE, BTW. But without data/reports... I trust pretty much nobody. Why? Because things 'fall through the cracks' no matter how diligent people are. With reports and data, we can both be vigilant on the matter. Without them.. we can only *hope* you are.
I have a question that some of you may think as silly but.......were players told they didn't win because you didn't receive their deposit?
If a player won and played back some or all of that money did or do affiliates receive commission on that money? or was that deducted because you really didn't receive the players money?
Maybe I'm totally confused on this. If so please enlighten me.