Hello, I'm having the same problem with LuckyStar Affiliates. We have had no contact for a few months. We tried to get in touch with them to get a payment for our commission, but no reply so far. .
@Snack Please be advised we never received a response from the representatives regarding the recent complaint posted on the forum.
However, please send me your affiliate account username and we will contact them regarding your case too (I sent you a PM where you can reply).