NewFunClub Affiliates - Strange Stats & No Payment

[NDG]

In November, we started promoting Kats Casino and New FunClub Casino. Both of these
casinos are powered by RTG, and they use the standard affiliate backend from RTG.

In mid-December (our 2nd month), we noticed that the stats showed a GrossWin of around $14K with a NetWin of a little over
$11K where we ended up with roughly $5,550 earned. We contacted the affiliate manager around that time. He said he would check
the stats for our account, but he never got back to us until January 9th. He told us on January 9th that he just got back from vacation.

To our surprise, he tells us that the RTG backend incorrectly calculated the Gross Revenue and that we do not have any earnings.

He goes on to say:

The RTG system uses a gross revenue calculation that includes all bonuses...instead of real money deposits only,
and bases the NetWin to include the bonus amounts as deposit amounts; which is incorrect; therefore the earnings
shown in your account is incorrect; as it's based on NetWin and not Net Gaming Revenue.

From our years of experience with the RTG backend, the bonuses always tend to put the balance into the negative
which makes it hard to make money, because the bonuses can often times eat up the deposits if they are small.
I shared with him that I've never seen the bonuses show up as positive amounts (deposits) in the RTG backend.

The next day, he provides an earnings report that shows an amount earned of $5,304. He then tells us in the report
that this error is not with all RTG systems, but the way that Kats and New FunClub affiliate system was incorrectly setup.

At the end of December, we had 56 signups with a max free bonus available of $120. If you multiply 120x56
it equals $7,000 .. but the GrossWin amount that they say is bonuses that look like deposits is around $14K.
Also, this amount appeared before the 16th of the month, so we had less sign-ups (32) at the casino. As the month
progressed, we had more signups but the NetWin did not go up from bonuses, it actually went down roughly $246.

The affiliate ledger says we have earnings, but the affiliate manager says that the earnings in the account are
bonuses and its due to an error. One thing to note is that their are no deposits showing in any of the December stats.

What do you think? Have you ever experienced anything like this promoting brands with the standard RTG affiliate backend?

 

[bonustreak]

Never heard of these brands, but this does not sound good!

 

[AussieDave]

I'm with @bonustreak. It's double book keeping. EG - I give you $100, you return that $100. Neither is minus or plus $100. This malarkey about the backend being setup incorrectly, really? Your being played, mate!

Tell them to stop BS ya, fix the stats or you'll yank em.

 

[MissExposé]

@NDG If you would like us to contact the representatives on your behalf, please PM me your affiliate account username.

 

[NDG]

I'm with @bonustreak. It's double book keeping. EG - I give you $100, you return that $100. Neither is minus or plus $100. This malarkey about the backend being setup incorrectly, really? Your being played, mate!

Tell them to stop BS ya, fix the stats or you'll yank em.

Yes, I think you are right.

Going to make contact again, and if they won't pay and fix the stats, then they will be removed.

From now on, new brands will be need to pay a listing fee to be added to our sites. Getting tired of the BS.

 

[MissExposé]

@NDG Your account details are sent to the representatives, keep you updated.

 

[MissExposé]

@NDG As we were advised, the representatives will get in contact with you. Please keep us updated.

 

[MissExposé]

@NDG Do you have some updates please?

 

[NDG]

They have provided more details about the stats. We are discussing things now.
I will update this thread if and when the issue is resolved in one way or another.

 

[MissExposé]

Thank you @NDG.

 

[AussieDave]

From now on, new brands will be need to pay a listing fee to be added to our sites. Getting tired of the BS.

Money talks BS walks.
A lot of programs seem to want/expect a free-ride these days. Yet, all too often are shafting their partners.

If you have the capacity (traffic) to have a 'listing' fee, then charge it

They don't work for nothing - neither should you!

 

[MissExposé]

@NDG Do you maybe have some news?

 

[NDG]

Stay away from this group.

After some research, I found that these two casinos are directly connected to Hallmark Casino and Vegas Rush Casino
that were a part of the Affiliates Shark affiliate program. This program actually owed affiliates and sent out e-mails
about paying through a payment plan. We received one of those e-mails, but they never paid out anything to us at all.
They closed the affiliate program, but now it seems that they just moved over to a new program with new casinos.

After calling them out on this, they promised to pay the amount owed from Affiliates Shark back in February, but that
was followed by an excuse that they lost money from a processor and they didn't have the money available to pay now.
Also, the affiliate earnings from Kats / NewFunClub was never paid. They continue to say that the stats were wrong.