No Response from Casino Luck regarding payments outstanding

[Bulldog6432]

I have been trying to reach Casino Luck since the 19th of April (***) - 3 reminders sent since. I have then tried an alternative contact email address found on this forum (****) - first email sent on the 23rd of May, reminder sent on the 29th of May.

Please could somebody advise if they have any other email address as they do not seem to respond to my emails.

 

[MissExposé]

@Bulldog6432 Please PM me your affiliate account username and we will contact the representatives regarding your case (I sent you a PM where you can reply).

 

[MissExposé]

Thanks for sending your account details @Bulldog6432, we notified the representatives about your case and asked for updates.

 

[MissExposé]

@Bulldog6432 Representatives checked your account and notified us your last earned commission was back in February and it was paid. Could you please double check this.
Also, we were advised they will reach out to your finance department.

 

[Bulldog6432]

Hello @MissExposé, I received contact from someone that they will look into this properly and get back to me, will update this post as I receive a response from them.

 

[MissExposé]

Please keep us updated.

 

[MissExposé]

@Bulldog6432 Do you have some news please?
Thank you.

 

[Bulldog6432]

Hello,

On 5th June I received a response stating that they will look into this, but that the representative will be off the following day due to bank holiday. On 11th June I sent a reminder for a response. On 13th June representative responded saying that they haven't had time to catch up yet but that they will 'review this today' (they did not).

On 19th June I asked for an update, and I have just sent an update this morning.

Still unresolved.

 

[MissExposé]

@Bulldog6432 We were informed that you had been contacted, and it was confirmed with you that the amounts were below the minimum threshold.

 

[Bulldog6432]

@Bulldog6432 We were informed that you had been contacted, and it was confirmed with you that the amounts were below the minimum threshold.

Whilst a response was provided, they didn't look into my query in its entirety and just suggested this is probably due to threshold, but that they will look into this in more detail when they are back in office (they did not) . I have re-sent my questions to them and hoping for them to see to it in its entirety, providing a response to my query in its entirety. Only then will I consider the question answered.