Outstanding Payment from Moonshine Partners - RESOLVED

[storaalex]

Hello!

We have an outstanding payment from Moonshine Partners of 1266.54 EUR for the month of May, which was supposed to be paid out between June 15-25. The last time I was in contact with our Affiliate Manager was two weeks ago, and she mentioned that there were delays affecting other affiliates as well, but that payments had started to be sent out.

The problem is the lack of communication, which I find incredibly unprofessional. It has been two weeks without a response from my Affiliate Manager, despite my request for an update. Previous payments have never been an issue as they were always on time and processed smoothly. I understand that delays can happen and that everyone, including those processing the payments, are humans, but it's the poor communication that makes me question the whole situation.

I was wondering if @MissExposé might be able to assist with this matter

Best regards,

 

[storaalex]

I may have been unclear in my previous post. We have not received any payment despite being told two weeks ago that payments had started to be sent out.

 

[MissExposé]

@storaalex Please PM me your affiliate account username and we will ask for updates on your case (I sent you a PM where you can reply).

 

[storaalex]

@storaalex Please PM me your affiliate account username and we will ask for updates on your case (I sent you a PM where you can reply).

Perfect, I replied to your PM!

 

[MissExposé]

Thanks for your fast response @storaalex, we notified the representatives about your case. As soon as we have more info we will let you know in this forum thread.

 

[MissExposé]

@storaalex Representatives informed us the payment has been sent and received. Please confirm this so we can update the thread accordingly.
Thank you.

 

[storaalex]

@storaalex Representatives informed us the payment has been sent and received. Please confirm this so we can update the thread accordingly.
Thank you.

We can confirm that the entire payment has been received.

We also want to clarify that we have been in contact with Pontus, who handled the payment, so our previous comment about not receiving any updates for two weeks was poorly worded and incorrect. We apologize if this caused any confusion, as we did not intend to portray them negatively. We understand that delays happen, and we are grateful that Pontus was able to solve the issue in the end.

Can you check our previous PM? @MissExposé

 

[MissExposé]

Thanks for letting us know @storaalex, glad to hear all is sorted out. We marked the case resolved.
Checked and answered your PM.