Partners Casino Affiliates - payment delay, total ignore, IP block - RESOLVED

[Kate Nasha]

Hi, I really hope you can help us with problem we met.

Our team had been cooperating with Partners Casino Affiliates, and now we are waiting for our May payment request to be confirmed. Their managers are ignoring us for 2 weeks already.

We wrote to them on Skype, to email, to Telegram, to the support team. They blocked my IP Address so I have no access to their casino sites. And they cut off the conversation with me everywhere. The manager added the payment to the balance and confirmed the wallet lately (we managed to contact them from another skype account, the account is being ignored now too). We asked them to make a payment as it is the second month we are waiting for it. And now she just ignores us again. We can not withdraw 4680 EUR for 2 week already. I have not been told about any reason of the delay.

 

[Kate Nasha]

Guys, this is the real worst collaboration I've ever had as an account manager on a traffic team.

We literally wrote to them on mails, casino support, telegram. We created several new skype accounts that are currently being ignored as well.

Their customer support blocked me for asking to ask their affiliate manager to reply to me.

 

[Kate Nasha]

Manager answered on Skype. I'll keep you posted about this situation.

 

[Kate Nasha]

Cannot attach the screenshot, but manager told me that the payment will be processed in the nearest time.

 

[MissExposé]

@Kate Nasha Please keep us updated.

 

[Partners.Casino]

We are really sorry that this situation took place, but we would like to shed some light on conditions that lead to it.
Traffic from this affiliate seemed suspicious on the first place, therefore we have decided to monitor it for a month before making a payment.

At the moment we are reassured that traffic sent to our products was not fraudulent. We have added the agreed CPA cost to the partner's balance, and according to our affiliate program's T&Cs the payment will be made by 10th this month.

Also we would like to add that initially we have agreed to test CAP 30. After this goal was reached we asked this partner to stop promoting our brands until further notice. This request was ignored and the partner kept on sending us new traffic.

We are more than happy to pay for traffic within CAP30 which matches the KPIs.

P.S. Our decision to monitor partner's traffic for a month was based on the fact that the partner continued promoting our brands beyond the agreed CAP30 and demanded payout immediately after reaching the agreed target

 

[Kate Nasha]

We received the payment.

 

[MissExposé]

@Partners.Casino Thank you very much for your assistance.
@Kate Nasha Glad to hear all is sorted out, we will mark this case resolved.