Problems with the new website

[rogerc]

Do you maybe have some updates @jopaa ? We just send them one more email, no response from them so far.

No! sorry, they ask me to login to a player account ( which I had to open ) then the password does not work, reset password does not work, any emails from them take at least 2 weeks to answer then it's just more BS.

 

[MissExposé]

We never received a response on the emails sent. We can try sending them one more reminder email.

 

[MissExposé]

We got in contact with the Slotum affiliate representative on Skype and were told that the complaints will be taken care of today.
Once we have more information we will update the thread.

 

[Slotum official]

Hi everyone!

My name is Denis and I am the new Slotum Casino representative.

First of all I would like to apologise for the delay in reply, my colleague who was in charge of solving issues on this forum has left the Company and for some time there was nobody checking the messages here. I am here to make sure that all problems get solved on the spot.

I am already in contact with @rogerc: his commission was transferred to his player account a few weeks ago but as I understand there was some kind of misunderstanding and Roger was checking his affiliate account balance instead. Once he let us know that he couldn't log in his player account we sent him instructions how to reset the password but unfortunately for some reason he didn't manage to do it and we reset it ourselves for him. Roger is able to withdraw his commission whenever is comfortable for him. Regarding "any emails from them take at least 2 weeks to answer then it's just more BS": there never was such delays, most of emails were answered same day or the following, some email were answered in a few days but this was due to the fact that I was on a sick leave which is obviously not an excuse, but gives an idea of the reasons for the delay. In fact several times I wrote Roger first to find out if he got his commission or needs some assistance. Moreover when we received his first email I suggested to add me on Skype and have a chat there in order to solve the issue ASAP.

Anyway I am really sorry that Roger has had a negative experience with Slotum Casino and hope that this doesn't happen anymore.

P.S. If anyone needs some help with Slotum you can always write me directly here or on Skype, my contact details are below.

Kind regards,

Denis
Slotum Casino
Skype live:.cid.f889ef403e5c5df3

 

[Slotum official]

Hi @jopaa

Please contact me so I can help out.

Thank you.

 

[rogerc]

Thank you for the update @rogerc Please let us know when you receive your payment.

Hi, Have totally given up trying to get paid from Slotum, they seem to have a never ending supply of hoops !

 

[MissExposé]

@rogerc We notified the representatives about your post.

 

[jopaa]

Hi @jopaa

Please contact me so I can help out.

Thank you.

Send me your email via PM.

 

[jopaa]

Has anyone got paid by Slotum in the last 3 months?

 

[jopaa]

Can I ask why Slotum is still on AGD. I see them listed as "predatory" but they belong to the rogue section for sure.

 

[rogerc]

20 Apr 2021, 20:51	Withdrawal	CoinsPaid v2	Rejected	50 EUR
07 Feb 2021, 10:40	Deposit	EcoPayZ	Rejected	50 EUR
19 Jan 2021, 13:40	Withdrawal	CoinsPaid v2	Rejected	50 EUR

Just a trivial amount but still trying !!

 

[MissExposé]

We sent an email to the Slotum representative and asked for updates.

 

[rogerc]

Hi, Have totally given up trying to get paid from Slotum, they seem to have a never ending supply of hoops !

Hi, Thanks for all your help, finally got paid in Bitcoin, now I have to research what the hell I can do with it LOL, anyway, paid OK and only took 3 months.

 

[ddm]

look at moving it into USDT roger, so it doesn't "evaporate in the sun", if you're not going to spend now / change it into FIAT.

 

[jopaa]

The new AM Marija seems very dedicate and was quite helpful. I had to open an account at Slotum Casino and even make a $10 deposit in order to get paid but the good thing is that I got my money in just few hours after the cashout request.

I don't know why they couldn't do that in December when they have stopped paying.

Let's hope that things will go smoother from now on.