still waiting on payment

[Rhondagrace]

Hi Ben, I'm still waiting on payment

I sent you two emails and have posted and pmed you at GPWA and have not heard back from you.

 

[NoLuckNeeded]

I was shocked to see the Cplanet banner up at Affiliate guard dog.. I had to fight this program to get paid and decided it was more trouble than it was worth.

I met the owner at a conference and he did not inspire confidence... I felt like I had just been sold a used car.

 

[Engineer]

I haven't had any problems with C-Planet; in fact, I think they are one of the best affiliate programs around. The casinos convert, the stats are great, they pay me every month, and Ben handles content theft issues quickly when I have a problem.

It's hard for me to understand why your experiences would be so different... Are we talking about the same group?? LOL. :emoticon-0138-think

 

[Guard Dog]

Yes, they are certified here (have been for awhile) and more recently became a sponsor.

Let me know if we can help in any way to make sure you get paid promptly, but they have been a class organization from my experience and the experiences of many - which is why they are able to be a sponsor here.

 

[NoLuckNeeded]

I haven't had any problems with C-Planet; in fact, I think they are one of the best affiliate programs around. The casinos convert, the stats are great, they pay me every month, and Ben handles content theft issues quickly when I have a problem.

It's hard for me to understand why your experiences would be so different... Are we talking about the same group?? LOL. :emoticon-0138-think

Maybe I have the wrong group. I am talking about Rushmore Casino.

I started with this group when Gabriel was the affiliate manager and when they were new. Perhaps they fixed the money problems that were obvious in the beginning. They sure had plenty of money to throw affiliate parties at conferences, so it was difficult to understand why I had to fight for 3 months to get paid.

I hope they have changed, but after meeting the owner in person and asking for my money, I would not promote this group heavily.

Once bitten twice shy... hopefully I never get to say I told you so.

 

[TheGamblingGuru]

There has also been at least five threads started over at Casinomeister over the past two months about delayed player payments regarding this group and the lack of response from the management regarding those stalled and delayed payments.

Cherry Red slow withdrawal approval - again - Casinomeister's Online Casino and Poker Forum

A Letter To Players Of Slots Oasis Casino - Casinomeister's Online Casino and Poker Forum

[Resolved] slotsoasis casino - Casinomeister's Online Casino and Poker Forum

Slow payment at Slots Oasis? - Casinomeister's Online Casino and Poker Forum

(very) delayed cashout @ Rushmore - Casinomeister's Online Casino and Poker Forum

A lot of speculation going on in all of those threads there, but it all boils down to the fact that management has refused to come out and make a statement regarding the real issue behind it all. It is a shame too as it has cost them (the Rushmore group) a hell of a lot of players and also new depositors.

 

[GamTrak]

We are awaiting our payment for last month as well. I hope to receive it this week and that things get back on schedule next month as this is one of my favorite groups to promote and I've always found them to be responsive to our needs.

 

[Ben C-planet]

Payment

We are awaiting our payment for last month as well. I hope to receive it this week and that things get back on schedule next month as this is one of my favorite groups to promote and I've always found them to be responsive to our needs.

Hi Robin,

I think your payment might have bounced back because you changed your bank details.
I will check and e-mail you.

Regards

Ben

 

[CGP]

Hi all,

I am also waiting to receive the payment for July. I have sent three e-mails to Ben, but i received only promises and fake excuses. I invite everyone to check the e-mail correspondence between me and Ben in order to draw a conclusion about the unethical attitude of this affiliate program.

The first e-mail was sent on 27th of August:

Hi Ben,

Could you please check why our payment was not processed yet? It's not
correct to wait so long in order to receive the money.


Answer of C-Planet

Hi Peter,

Everything has gone out please check tomorrow and let me know if you
didn't receive.

Regards
Ben

2nd E-mail sent on 25th of August

Hi Ben,

I did not receive the payment yet. Please check my account and advise.

ID: ...

Regards,
Peter

Answer of C-Planet, 25th of August

Hi,

I just found out from accounts that we send an electronic file with all
payments , there seems to have been a mix up with this thus causing a delay
, the file as now been processed and you should receive you money today or
tomorrow.

Sorry for this.


3th e-mail sent on 31 of August

Hi Ben,

I did not receive the money as you promised 5 days ago. If the funds are not available on my Bank account in 48 hours i will remove your ads from by website and will proceed with informing the community for your unethical behavior!


Regards,
Peter

Answer of C-Planet, 1st September

HI Peter,

I understand your frustration. I will make sure you get your money, there are sometimes accounting errors but everybody does get paid.

I am sorry for the delay and don't personally make the payments myself.

Regards
Ben



And after all these lies i am still waiting for the money... I cannot trust this affiliate program any more.

Ben, i kindly advise you to explain why C-Planet delays the payments with 20 days. It's not only me, i spoke with other affiliates that were waiting to receive their commissions as well!!!

Regards,
Peter

 

[TheGamblingGuru]

This could be the problem here...

Quote: "We are now waiting for more funds to arrive in our account so that we can send out the rest".

A Letter To Players Of Slots Oasis Casino - Page 14 - Casinomeister's Online Casino and Poker Forum
____
____

 

[tryme1]

Hey CGP, the answers you got are word for word the same as the answers I got, with the exception of the the last one.

I once worked with a company (not online gaming and I'm not telling you who they are) who had a section within their CRM system called 'standard excuses'. It sounds like C Planet have the same system. Not impressed.

Incidentally, I still don't have my money, but if Ben was being honest in his last email, then I should expect to see it some point next week. I don't like being taken for a fool, though. So if I don't get my money, I will kick up a fuss like nothing they've ever seen before.

 

[CGP]

Guys, thank you for the last two post.

Everything is clear now. C-Planet has no enough money to pay the commissions to their affiliates and the winning to their players /as you can see here: casinomeister.com/forums/online-casinos/32838-letter-players-slots-oasis-casino-15.html

I would understand if Ben told me that the financial situation of C-Planet is not good and they will pay my commission with delay. Believe me, if i know that these guys are honest and they are telling the true, i can wait for the money, even 1 month! But this is a totally different story.

It takes years to build up a good reputation and just one month to ruin it, that' s the story of C-Planet.

 

[Daera]

This could be the problem here...

Quote: "We are now waiting for more funds to arrive in our account so that we can send out the rest".

A Letter To Players Of Slots Oasis Casino - Page 14 - Casinomeister's Online Casino and Poker Forum
____
____

Below is the quote from Louise:

The only delays we have (which will be cleared within the next 48 hours) are with UseMyWallet - Most withdrawals have been sent according to the date on which they were requested - We are now waiting for more funds to arrive in our account so that we can send out the rest.

I'm not sure what's going on, but the line about waiting for more funds to arrive was referring to UseMyWallet payouts I believe.

 

[GamTrak]

Hi Ben,

I just asked redbush via MSN about this and this is what she said. Either way, I have not gotten payment so we will follow up via emai.

Thanks
============

Janet says (11:52 AM):
i sent him a email on aug 20 asking about payment
he replied on the 22nd that everything had been sent
i changed the banking details the night of the 21st.
i sent him an email that night telling him that....never heard from him until i resent a email yesterday

Hi Robin,

I think your payment might have bounced back because you changed your bank details.
I will check and e-mail you.

Regards

Ben

 

[TheGamblingGuru]

Edited: Edited:

 

[inspiration]

hey Ben or anyone, earth calling here : we need to get the cabbage asap !

I have a big chunk waiting for payment !

 

[Guard Dog]

While I am sure Ben must be away on business or otherwise engaged, he is aware that it is a requirement that questions in the C-Planet forum here at AGD be answered.

Auto-notifications have gone out to him, but I will follow up as well.

Please respond ASAP Ben.

Thank you!

 

[Rhondagrace]

Hey ben, why was my commission only $179 when I made $206

Hi Ben, I'm still waiting on payment

I sent you two emails and have posted and pmed you at GPWA and have not heard back from you.

 

[tryme1]

Does that mean you've actually received some commission, then Rhondagrace, even if it is wrong?

 

[CGP]

Ben,

Discuss this sensitive issue with the Management of Isagro Holdings Ltd and advise them to pay immediately the commissions of all affiliates and the winnings of all players that are waiting for so long time. It’s absolutely unacceptable to delay the payments with more than 20 days.

Otherwise I will proceed as explained below:

1. Inform the gaming commission of Cuaraco about the financial inability of Isagro Holdings Ltd to pay the winnings of their customers: players and affiliate webmasters and will advise them to reconsider the gaming License.

2. Inform as much affiliates and players as I can about the unethical behavior of C-Planet- delay of payments and providing false information to webmasters and players.

Please reply to all questions in this thread asap!