TOPONEPARTNERS refused to pay for test via CPA and ignores arguments of the opposite side - CLOSED

[Phillip TOP1]

We never were satisfied with the campaign results so we refunded all the players you sent since all of them were incentivized traffic and to avoid reverse transactions, if we were happy we would continue the campaign rather than stop it. If Affiliate program stops a campaign it means there is issue with the traffic and in your case the traffic was fraud and incentivized.

Thank you

 

[AdKey.Agency_]

We never were satisfied with the campaign results so we refunded all the players you sent since all of them were incentivized traffic and to avoid reverse transactions, if we were happy we would continue the campaign rather than stop it. If Affiliate program stops a campaign it means there is issue with the traffic and in your case the traffic was fraud and incentivized.

Thank you

I appreciate your perspective as well. However, it's worth noting that if the Affiliate program isn't satisfied with the traffic quality, it doesn't set additional caps for the following month but rather suspends traffic after the initial test. Unfortunately, this hasn't been the case here.

I would like to mention again that we haven't received any evidence from affiliate manager regarding the quality of the traffic. We weren't provided with any key performance indicators, such as repeat deposits, user deposit amounts, GGR, NGR, etc. So we can't even optimize traffic or check it.

As a result, we've presented the two options mentioned above and are open to discussing them with you. Really hope to find the compromise with you.

 

[MissExposé]

Based on the information provided by the representatives, we can verify the presence of multiple accounts.

 

[Phillip TOP1]

Based on the information provided by the representatives, we can verify the presence of multiple accounts.

Thank you for your reply, I would kindly ask to close this thread since we have provided full evidence why every single FTD was refunded, they were all incentivized fraud traffic and in addition to that they were duplicated accounts.

 

[AdKey.Agency_]

@MissExposé can you please clarify which kind of multiple accounts are talking about?
I think you definitely did mistake.

 

[AdKey.Agency_]

@MissExposé You asked our affiliate account username but you didn't clarify which one of do you need.
We wrote you exactly our affiliate account username in Toponepartners. And then added also our affiliate account username from this Forum.

So it means your question, unfortunately, did not contain all the necessary details for us to understand which affiliate account username you need.

 

[AdKey.Agency_]

@Phillip TOP1 We kindly ask you not to distort the situation.
We do not agree with you and we provided all evidence to refute your words above in the description of the whole situation. We can also attach all the correspondence from the chat so that it can be seen that the managers did not provide any evidence about the quality of traffic and that traffic from Facebook is fraud.

 

[AussieDave]

Based on the information provided by the representatives, we can verify the presence of multiple accounts.

@AdKey.Agency_ It's not just the affiliate program, making claims. That proof has been sent to @MissExposé I would assume, other AGD staff viewed that info, which would provide a fair determination if Top1 Affiliates are legit in their claims of your traffic being bogus or not.

Fact... If the traffic is decent and not dodgy, affiliate programs don't STOP campaigns.

@Phillip TOP1 - made, what is, a very generous offer to you for the $1,000 is costs you claimed were out of pocket expenses. I have to wonder what these expenses were? Maybe costs to incentivize traffic

I had, at one stage 35 sites and I can assure you it didn't cost me anywhere near that figure to setup a marketing campaign. I think your just trying to milk the cow, here.

My advice... take the $1,000 goodwill payment.

 

[OpenTheBible]

If your players are so good then just take a revenue share deal and start working with someone else instead.

But if it is fake traffic then you know that there is no value in having a revenue share deal.

"We suggested TopOnePartners to cover our expenses for these campaign"

Where did you run this campaign?

 

[AdKey.Agency_]

@AdKey.Agency_ It's not just the affiliate program, making claims. That proof has been sent to @MissExposé I would assume, other AGD staff viewed that info, which would provide a fair determination if Top1 Affiliates are legit in their claims of your traffic being bogus or not.

Fact... If the traffic is decent and not dodgy, affiliate programs don't STOP campaigns.

@Phillip TOP1 - made, what is, a very generous offer to you for the $1,000 is costs you claimed were out of pocket expenses. I have to wonder what these expenses were? Maybe costs to incentivize traffic

I had, at one stage 35 sites and I can assure you it didn't cost me anywhere near that figure to setup a marketing campaign. I think your just trying to milk the cow, here.

My advice... take the $1,000 goodwill payment.

It feels like not everyone here has had experience working with a Facebook traffic through webview apps like ours, so we feel the need to dive a little into this issue. It's a very complex process that doesn't develop quickly.

The user's journey is as follows: the user sees the advertisement, clicks on it, goes to the app store to download the application, and then lands on your landing page, proceeding along your product's path (registration, deposit, etc.).
It might seem simple, but it's not. To build this chain, several components are required.
Firstly, we need farming Facebook accounts, which our internal team handles. This process takes a lot of time and effort.
We also need good and functional apps. Here, we have our own development. In addition to this, push notifications are set up for all our applications, which our internal team also manages.
We choose the appropriate landing page based on the advertiser's advice. This landing page is integrated with the application so that the user, upon opening the application, can access the casino's required page and proceed along the events chain established by the casino itself.
Facebook traffic through webview applications is not SEO or PPC, so there's no need to compare them.

We would very much like to see some statistics regarding our traffic from Toponepartners, but throughout our collaboration, they provided absolutely nothing, except for the information that the traffic was bad (via few messages in the chat) and should be stopped. No performance indicators, metrics, or reports were sent to us. Even at the very beginning, no performance metrics were communicated to us to assess the quality of the traffic we should aim for. All this is important not only for “just understanding”, but for analytics and further traffic optimization. That's why we've brought this case into the public domain because we believe that cooperation should be mutual and transparent.

With other partners, we have a reporting system in place where we can track the dynamics of indicators for our traffic (the number of repeat deposits, GGR, NGR amounts), which helps both us and the advertiser understand the situation in real time and react in the moment, solve problems so that everyone wins.

We truly don't know about the $1,000 you mentioned.
We'll repeat, Toponepartners haven't paid us for the first month (July 2023) of our cooperation for the traffic they confirmed a long time ago. Why is there no payment for July? We believe this is also a breach of commitments on the part of Toponepartners.
For August 2023, we offered Toponepartners two options: either pay $4,000 (20 FTDs at $200 each) or $2,500 for campaign expenses.

We've done our work. Yes, perhaps the test was not successful for both Toponepartners and us. These things happen. However, it's still a test, so it should be fully paid for. But even in this scenario, we are willing to compromise.

 

[OpenTheBible]

1. Can you prove that you paid for those Facebook campaigns? Also, did you tell the affiliate manager that this is your traffic source?
2. Why are you not accepting revenue share for these first players? If they are real, it is very likely you will make more than $1,000 in the long run.

 

[AussieDave]

Appstore app required. No affiliate website. No direct link to click and visit casino directly.

Sounds like 'smoke and mirrors' to me.

@AdKey.Agency_ It was your choice to bring this matter to AGD. The staff at AGD have seen the evidence and they've come to the conclusion, the stats proof which @Phillip TOP1 has supplied is legit. The traffic is of poor quality and was incentivized.

@Phillip TOP1 - reiterating... taking an unknown on with a CPA deal, these days, is mental. What has transpired in this thread, is why you just don't do it. No website was the 1'st red-flag.

That's it for me - 10:4 rubber ducky!

 

[AdKey.Agency_]

@OpenTheBible
1. We provided all the screenshots from the Facebook ad account to Toponepartners. If it's necessary to provide them again, we will do so.
2. We do not agree to revshare because the terms were CPA. We’ll repeat, this was a test. If the advertiser is not satisfied with the quality, traffic will be stopped, but the test will be paid. Moreover, during the entire testing period, we did not receive any quality metrics; we repeatedly requested them and even had discussions with Toponepartners to clarify. Unfortunately, we did not receive any constructive information.
We do not know what information Toponepartners provided to AGD; we have not received any feedback from either side. It's just a discussion without any specifics.

@AussieDave
Thank you for your opinion.

We noticed that Facebook traffic through a webview apps is something new for you. If you do not understand how a particular source works, you can simply read about it. Then your comments would be more constructive.
After all, the more information you have, the easier it is to form your own view of the world

 

[MissExposé]

@MissExposé You asked our affiliate account username but you didn't clarify which one of do you need.
We wrote you exactly our affiliate account username in Toponepartners. And then added also our affiliate account username from this Forum.

So it means your question, unfortunately, did not contain all the necessary details for us to understand which affiliate account username you need.

@AdKey.Agency_ You provided your TopOnePartners affiliate account username in the PM conversation. That username was provided to the TopOnePartners representatives for assistance.
Your AGD forum username 'AdKey.Agency_ ' was not needed, or requested since the username is visible on the forum.

 

[OpenTheBible]

@OpenTheBible
1. We provided all the screenshots from the Facebook ad account to Toponepartners. If it's necessary to provide them again, we will do so.
2. We do not agree to revshare because the terms were CPA. We’ll repeat, this was a test. If the advertiser is not satisfied with the quality, traffic will be stopped, but the test will be paid. Moreover, during the entire testing period, we did not receive any quality metrics; we repeatedly requested them and even had discussions with Toponepartners to clarify. Unfortunately, we did not receive any constructive information.
We do not know what information Toponepartners provided to AGD; we have not received any feedback from either side. It's just a discussion without any specifics.

@AussieDave
Thank you for your opinion.

We noticed that Facebook traffic through a webview apps is something new for you. If you do not understand how a particular source works, you can simply read about it. Then your comments would be more constructive.
After all, the more information you have, the easier it is to form your own view of the world

The players were refunded.

But if you think that your test was successful, revenue share will suffice (some of those players will keep playing) and you can move on to the next program.

However, if you think that it was unsuccesful then it means that those players were paid and you want to get the money that you spent on paying them. This is not a legitimate traffic and no matter what the deal was, you would never get paid for it.

 

[AdKey.Agency_]

@MissExposé Great. Then what duplicate account were you referring to in your previous message?

 

[AdKey.Agency_]

@OpenTheBible
If the quality of the traffic initially didn't meet TopOnePartners' expectations, why did they continue it after July and allocate a new cap for August?
For us, this appears at the very least unusual and unprofessional.
And once again, I want to emphasize that we were not provided with any reports on the quality of traffic throughout our collaboration with TopOnePartners. We were unaware of any issues and had no means to influence the quality.
This is why we believe that this traffic should be paid, as the advertiser misled us. However, even in this case, we have proposed an alternative to TopOnePartners because we also understand the advertiser's perspective.

 

[OpenTheBible]

@OpenTheBible
If the quality of the traffic initially didn't meet TopOnePartners' expectations, why did they continue it after July and allocate a new cap for August?
For us, this appears at the very least unusual and unprofessional.
And once again, I want to emphasize that we were not provided with any reports on the quality of traffic throughout our collaboration with TopOnePartners. We were unaware of any issues and had no means to influence the quality.
This is why we believe that this traffic should be paid, as the advertiser misled us. However, even in this case, we have proposed an alternative to TopOnePartners because we also understand the advertiser's perspective.

Maybe they weren't sure yet if those are paid players. It takes some time to see if that's the case.

If in the future you won't do well with affiliate marketing, at least you would do well in politics.

 

[AdKey.Agency_]

@OpenTheBible This is not paid users... We have provided a very detailed description of how the Facebook through the webview apps works, but it seems that you might be overlooking these arguments.

If the advertiser is not sure, they usually voice it at least.
But in this situation, advertiser was issued again cap, and therefore misled us in doing so.
They still haven't paid us for July, even though they claimed to have sent the payment a while ago. There has been no information provided for August to resolve the issue.

 

[OpenTheBible]

They don't need to voice anything.
They only pay for legitimate traffic and that's it. You have to prove it that they are wrong, not vice versa. What do you expect them to say? "Dear sir, please stop this traffic or we may switch you to revenue share and then you will stop immediately since you know that it is not a quality traffic. So in order to save money please stop paying these players since we don't want you to overspend and start complaining."

It wouldn't make any sense for them to stop a CPA plan and move to revenue share if you were bringing quality players. If they have to refund players, then there is no doubt that it was not a good traffic.

Looks like you were anti-scammed and try to do everything to cover the losses. Should have taken the 1K and concluded this story.

If you believe otherwise, start working with another brand, use this traffic and share your results here. We will see how that works out.