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Problem is, it's an extremely short-term view.From what I can tell, they always pay in the end but they make it so slow and painful that many players get impatient and frustrated and play back their winnings, then disappear. They likely lose a lot of low value customers over time, but I reckon that they probably pay any overall losing high rollers very quickly when they withdraw to keep them coming back. They have consciously made the business decision that doing things this way is more profitable than paying everyone quickly and keeping them as longer term customers. Its an evolution of the Virtual Group method apart from the fact that they do pay everyone who has the patience of a saint to wait it out.
Hi,
payments to players are determined by player class of up to $3,000 weekly. The information about payments and withdrawal rules is included in the terms and conditions of each casino. With more than 5 years in the market, you can understand that not all the reviews will be favorable to us. Usually we take care of player complaints on every forum we find, but we are not active on CM.
If you know of any player issues coming from your sites that are not happy with the service provided by our brands, send me the information and Ill personally take care of each case to ensure these players receive proper assistance.
Best regards,