Your account is currently inactive (32red)

[casinonewbie]

I have not received a response from them yet after sending an email 24h ago :/

Same here MacCOR, looks like this is a BIG balls up, original email badly worded thats why most of us paid no attention. Not that we make much from 32RED as its on of the worst performing MG programs around & now they want to draw attention to themselves with all this BS. Possibly all this is just a move to close many affiliate accounts & grab the money. You gotta wonder about these guys, they have 32RED.com plastered all over there banners which means we are all losing traffic to direct type ins, plus we are all promoting casinomeister at the same time, seem all a bit to chummy some how - well just bend me over baby

 

[AussieDave]

they have 32RED.com plastered all over there banners which means we are all losing traffic to direct type ins, plus we are all promoting casinomeister at the same time

Lets keep in mind 32Red aren't the only casino to have their url on banners. However what gets up my nose, is the CasinoMeister plug. Lets cut through the BS here, he's an affiliate too. Does 32Red et al promote a competitor casino on their site(s), NO.

So Why should partners be forced to promote another affiliate? Simple answer, we shouldn't be!

When I said things are going to start getting ugly for affiliates, well... When a casino brand like this, starts forcing their brand to be promoted, even if the brand is performing horribly for the affiliate, and that enforcement means either you continue to have them on site or risk having your account terminated. Meaning you lose your player base and "promised" life time commissions.

If this happens to any affiliate then 32Red have certainly gone downhill.

Been promoting them since 2009, over multiple sites and earned a tad over $20K in all this time (4 years). Compare this to other MGS casinos and it's a drop in the ocean.

 

[MacCOR]

Just wanted to update that our account has been reopened just now.

 

[Alison - 32Red Affiliates]

Hi All,

Apologies for the delay in replying to this thread.

We're currently in the process of responding to all replies . If you haven't received a reply yet you will ASAP.

Kind regards,

Alison
32Red Affiliates

 

[slotplayer]

mine is still inactive. I need to know one way or the other if it is getting reinstated so I can move forward.

 

[CygX1]

In order to remain compliant and keep your account open you need to be actively promoting us.

Is this referring to a new term at 32Red?

 

[AussieDave]

In order to remain compliant and keep your account open you need to be actively promoting us.

I've just trawled through the T&C's and I can't find anything relating to that. Checked the full sentence, that came up blank. Even tried searching "actively" and that didn't come up with this statement. So I don't know where this was pulled from BUT it's certtainly NOT in the current 32Red Aff T&C's (Terms and conditions updated 01/12/14).

 

[PaaskeUK]

I think as long as you have something up on your site for 32Red then thats fine. I can't see they would commit rogue affairs. I think as long you got a banner or link hanging around then that would fit as being "active".

 

[AussieDave]

I think as long as you have something up on your site for 32Red then thats fine. I can't see they would commit rogue affairs. I think as long you got a banner or link hanging around then that would fit as being "active".

Agreed BUT in the interest of getting a black and white confirmation...

1. Is this term/condition true and if so who is it applicable to?
2. The exact parameters of this "term"?

Is having a link buried 3 levels down on a blog post, which is never visited, considered "actively promoting" 32Red et al, I'd say not.

 

[Redbush54]

After receiving the initial email in November we took the appropriate steps and received the ok that things were good. Then we get the "your account is inactive" email just last week. After replying and including the "ok email" in November we received this email....

32Red Affiliate Team
To
me 32Red Affiliate Team
Jan 13 at 9:55 AM
Hi XXXXX,
Thanks for the email, and apologies that your account was suspended. I have reopened this immediately.

Kind Regards,
32Red Affiliate Team

Well guess what.....we can't access the account and so far emails are going unanswered.

 

[PaaskeUK]

Agreed BUT in the interest of getting a black and white confirmation...

1. Is this term/condition true and if so who is it applicable to?
2. The exact parameters of this "term"?

Is having a link buried 3 levels down on a blog post, which is never visited, considered "actively promoting" 32Red et al, I'd say not.

I agree. But having them featured some way on your homepage should be substantial .

 

[AussieDave]

having them featured some way on your homepage should be substantial .

Agreed!
But we still don't know if this is even a valid "term"? It's not in the T&C's...

Alison, can you please let us know about this statement:

In order to remain compliant and keep your account open you need to be actively promoting us.

 

[Engineer]

Why is 32Red the only program being so anal about this? Of the dozens of UK based programs, only 32Red is having a hissy fit. About banners, of all things. Nobody else cares.

Also, why are the earnings with 32Red so much less than the earnings with other Microgaming affiliate programs? I see affiliates comment about this time and time again, and I see it myself with my own accounts. 32red has the exact same set of games, yet the earnings are 5% of what other programs bring in. That seems odd, and with so many others noticing the same thing, can it be just a coincidence?

Lastly -- I would like an explanation from Alison or Justin about this new minimum activity rule that does not exist in the T&Cs. If this is a new condition that will soon appear in the T&Cs, you need to make sure it applies only to new affiliates, not existing affiliates. Please clarify your statements.

 

[MacCOR]

Seems the whole thing is a mess, people getting their accounts disabled even though they responded to the initial email and such. It's indeed interesting why no other program was so problematic about this.

 

[AussieDave]

Further to what Engineer has posted, I'd also like to ask about how UK players are being tracked from old GoWild tagged links?

It's my understanding these are being treated as straight links, referring affiliates get no credit.

 

[casinonewbie]

Further to what Engineer has posted, I'd also like to ask about how UK players are being tracked from old GoWild tagged links?

It's my understanding these are being treated as straight links, referring affiliates get no credit.

I don't think GoWild tracks anything (in affiliates interests) so its a lost cause & why would 32Red want to jump into bed with them anyway?

 

[Alison - 32Red Affiliates]

As part of our license with the Gambling Commission we need to ensure that all active affiliates are using the latest offers and creative. This is something we cannot do if an affiliate is not actively promoting us. We are, however, reviewing every account personally, which is why there may be a slight delay in responding. I appreciate that the use of banners may not seem like a major issue, but if sites are promoting out of date offers then we are the responsible party which could lead to further issues.


With regards to Go Wild players, we have migrated all Go Wild players for affiliates who have provided their details. For any queries regarding Go Wild traffic moving forward, could I suggest you send a message GoWildCasino to or check out this thread.

 

[AussieDave]

For any queries regarding Go Wild traffic moving forward, could I suggest you send a message GoWildCasino to or check out this thread.

GoWild have washed-their-hands of this UK player issue, passing the buck to 32Red. Clearly seen in this thread by the GoWild rep. However 32Red is choosing to throw the ball back into GoWild's lap, when clearly this has nothing to do with GoWild because 32Red Plc have purchased ALL current and future UK players from GoWild.

As you've stated Alison, all UK players tagged to GoWild Affiliates have been mapped over to 32Red affiliate program, to those affiliates who have provided their details.

Reiterating GoWild has stated, all future hits from a UK IP on the GoWild site(s) are redirected to 32Red.

So can I and every other affiliate take this to mean...

Any banner &/or link containing an affiliate bTag (tracking code) which was tracking to GoWild, which is now actioned by a UK player with a UK IP, will be redirected to 32Red, minus the GoWild affiliate tracking code. Hence all these are now treated as direct links/typins etc by 32Red?

My point to this is... While some sites may only have a 10 or 20 pages, there are other affiliate sites which have 100's if not 1000's of pages, spread across a network of sites. Trying to find every GoWild link or more importantly, ensure every GoWild link which is action by a UK IP is next to an impossible task.

Essentially what this now means is... Unless an affiliate of these sites either changes all these links to accommodate UK IP's, 32Red will receive free traffic.

That Alison is akin to you working each month and not being paid. I'm sure you wouldn't be too thrilled about that, hey!

Though the obvious solution to this huge issue, seems rudimentary. I'm at a lose as to why this has not been put into place.

If 32Red has indeed mapped all ex GoWild UK players to 32Red affiliates program, 32Red would have these affiliates (old GoWild) tracking details. It wouldn't be too hard for 32Red to parse this info from an old GoWild bTag, to the 32Red aff program tracking.

Were talking about a cookie being set and then read on the 32Red site. It's not rocket science. Yet it seems, from what I've outlined above and from why both 32Red have stated, along with GoWild, this task of providing a backward compatible solutions, has been overlooked or worse no even considered.

Reiterating... it's akin Alison to you working each month and not being paid.

So one last time for clarity... If a UK Player with a UK IP, clicks on a GoWild banner or link, they are redirected to 32Red BUT does the referring affiliate get credit for this referal?

It's a simple YES or NO answer

 

[Mark@32Red]

GoWild have washed-their-hands of this UK player issue, passing the buck to 32Red. Clearly seen in this thread by the GoWild rep. However 32Red is choosing to throw the ball back into GoWild's lap, when clearly this has nothing to do with GoWild because 32Red Plc have purchased ALL current and future UK players from GoWild.

As you've stated Alison, all UK players tagged to GoWild Affiliates have been mapped over to 32Red affiliate program, to those affiliates who have provided their details.

Reiterating GoWild has stated, all future hits from a UK IP on the GoWild site(s) are redirected to 32Red.

So can I and every other affiliate take this to mean...

Any banner &/or link containing an affiliate bTag (tracking code) which was tracking to GoWild, which is now actioned by a UK player with a UK IP, will be redirected to 32Red, minus the GoWild affiliate tracking code. Hence all these are now treated as direct links/typins etc by 32Red?

It's a simple YES or NO answer

Hi Bet4You,

This isn't a simple 'YES or NO' answer as there are incorrect assumptions in your post. The only further comment on this topic is just a reminder of a couple of facts:

- 32Red acquired the database of UK players from GoWild Casino, this was announced on 9th September 2014 and migrations, both affiliate and player migrations took place shortly after.
- GoWild are no longer operating in the UK and have advised all affiliates not to promote GoWild Casino to UK players and use geo targeting to ensure this wont effect their earnings.

We will not be making any more comments on this subject.

Regards,
Mark

 

[AussieDave]

Hi Bet4You,

This isn't a simple 'YES or NO' answer as there are incorrect assumptions in your post. The only further comment on this topic is just a reminder of a couple of facts:

- 32Red acquired the database of UK players from GoWild Casino, this was announced on 9th September 2014 and migrations, both affiliate and player migrations took place shortly after.
- GoWild are no longer operating in the UK and have advised all affiliates not to promote GoWild Casino to UK players and use geo targeting to ensure this wont effect their earnings.

We will not be making any more comments on this subject.

Regards,
Mark

Nice attitude Mark