Active Players + Unique Depositors not working

[gobo]

It is pretty weird that they would go out of their way to remove data from the reports that was there before.

And a couple of years ago, I thought it was fishy when they started demanding to see passports and utility bills before paying affiliate commissions -- as if affiliates were "customers" of theirs -- which we are NOT.

Do they still do this?

Can you imagine demanding to see the Google CEO's passport and utility bill before paying your Adwords bill? LOL!

The problem before was that you had to have a player account in order to work with them. Now you don't anymore so I am not sure if that passport/ID thing is still required.

 

[bonustreak]

Update please ?

 

[gobo]

We are still waiting for you to explain the fees Miles. See previous questions in this thread. You dodging it says it all...

 

[AussieDave]

they started demanding to see passports and utility bills before paying affiliate commissions -- as if affiliates were "customers" of theirs -- which we are NOT.

Common sense tells one that affiliates do not fall under the KYC (Know Your Customer).
Affiliates are not customers, we're B2B (business to business).

Really urks me when these places pull this stunt, because they have NO LEGAL RIGHT to request such information!

 

[AussieDave]

Miles last post to this thread was on March 30'th. His last login was then too - six (6) working days ago. However he's been very active over at the GPWA. Last login was today. And posted this yesterday: http://www.gpwa.org/forum/buffalo-c...ctives-31-march-2017-a-231372.html#post843091

Seems like he's avoiding us now...

Given ALL the lies, reneged promises, dodging, weaving and BS over the last 2+ years, and nothing has changed, I think it's about time the Video Slots Affiliate Program was shown the DogHouse. I think affiliates have been more than reasonable. And, as far as Miles, more BIG talk, but at the end of the day, the same ol' BS walks.

Whether the Aff program pays on time, or the casino treats its players well etc., are all moots points. VS aff program has purposely removed stats, and refuses to answers questions relating to GGR fees and deductions.

In my book, that's an affiliate program clip-joint!

 

[Biti]

Miles is a cool guy to drink a beer with, but not a guy with who you should do business. For that, he is dodging too many serious issues about the programs he's working for. In the past FTA and now VideoSlots Affiliate program. It's a guy that is internally pushing for a GPWA-sponsorship, but isn't even able to get them as far as showing deposits.

I really wonder why VideoSlots instead of optimising their processes is paying a guy just to chat whole days at forums and talk there about hamburgers, religion or Donald Trump. I mean it's fine to talk about that if everything is working fine, but that is definitely not the case at VideoSlots.

 

[Biti]

Common sense tells one that affiliates do not fall under the KYC (Know Your Customer).
Affiliates are not customers, we're B2B (business to business).

Really urks me when these places pull this stunt, because they have NO LEGAL RIGHT to request such information!

I don't know if your statement here is right. Literally, depending on where they act, they have to do this also with affiliates. Also, Betfair and Betway were asking for this. Where I live, authorities ask it sometimes too. But what is hypocrisy in my eyes is that programs asking the most for this kind of things aren't usually transparent are who's behind their brands neither.

 

[AussieDave]

Literally, depending on where they act, they have to do this also with affiliates. Also, Betfair and Betway were asking for this. Where I live, authorities ask it sometimes too.

Here in AU to open a bank account, one needs to supply 100 points of ID (in addition to your tax file number). A drivers license/passport = 75 points. I can understand Gov., Dept., and or authorities requesting such info. I can also understand casinos etc., who are governed with their licensing agreements to adhere to KYC rules.

However and reiterating, affiliates are not customers (players). We are B2B.

Can you imagine demanding to see the Google CEO's passport and utility bill before paying your Adwords bill? LOL!

 

[AussieDave]

I really wonder why VideoSlots instead of optimising their processes is paying a guy just to chat whole days at forums and talk there about hamburgers, religion or Donald Trump. I mean it's fine to talk about that if everything is working fine, but that is definitely not the case at VideoSlots.

"Miles is a cool guy to drink a beer with".

What I've realised after 17 years in this gig is... If an affiliate manager gets involved in forum discussions (regardless of the topic), has a beer at conventions, and generally is liked by affiliates. As long as they maintain their affiliate community reputation(s), then they can practically walk-on-water. This talk about Miles being at Video Slots to train up the younger AM's sounds fishy, given, he has openly admitted he has no control over said program.

So the question begs, was he employed because of his well-liked connection to the affiliate community. That is, continue the BS, so Video Slots can continue to rob their affiliates blind!

It's the only excuse, which would allow Miles to spend a lot of his daily time on aff forums, posting, reading and liking.

 

[Biti]

Here in AU to open a bank account, one needs to supply 100 points of ID (in addition to your tax file number). A drivers license/passport = 75 points. I can understand Gov., Dept., and or authorities requesting such info. I can also understand casinos etc., who are governed with their licensing agreements to adhere to KYC rules.

However and reiterating, affiliates are not customers (players). We are B2B.

In Europe, you need to prove your identity (copy of your passport) and your residence (utility bill) to open a bank account. Also, you need a reference letter from the bank you're banking at the moment you want to open a new bank account and some months of bank extracts. The reason of all this is for example that they want to see if there are any indications that they should share your info with other authorities within Europe or countries they're having a treaty with. Basically, in Europe, they want to know everything about you.

But, back to the topic. Money laundering regulations do apply for casinos and not just for their customers, but also if a business relation is established and/or transactions are going to be made. It is up to the company to make a KYC-policy on a risk-based approach but within the applying laws. Some brands do not take any risk to comply and just make due diligence measures applicable to every business partners they're paying any money too. Check The Money Laundering Regulations 2007 3h and 7.

So, on behalf of just the license perhaps it's not an obligation, but more laws than just the gambling law are applicable.

 

[Biti]

And about the AM, I think you have hit the nail on the head.

 

[bonustreak]

Miles and I chat now and then but he knows that I know he is a master BS'er for these operators. Hence his not coming back to answer my questions.

 

[Miles_Videoslots]

Ok so the reason I have not come back is not because I'm ignoring your questions or you as affiliates .. I have never been like that .

I have been silent because I feel this post has become an attack on me personally and my reputation not a post on the issue at hand .. My name is getting thrown around a lot and I think its unfair or unrealistic of all of you to think I can work Miracles in 4 Months after moving my entire family to a foreign country , starting a new job and with everything that goes with that I would hope you as a community may be a little more understanding .

I have said and will stick by my word that the issues your concerned about Transparency etc. have been raised and will get looked into its a simple case of we just don't have the resources to dedicate to that project now its that simple believe me or dont but that is the the truth .. it will get done but its going to be a slow process and that's all I can say .

I know your not happy with that but it is what it is I'm Afraid I know management know how serious the issues are and are not hiding from it .

its going to take time nothing more can be said or done to speed the process up I'm sorry.. it has been logged and will get done!

Regarding KYC this stopped when we launched the new platform and because the 2 Products the Casino and Affiliate product were merged into one in the past and affiliate payments were done Through the casino this is why KYC was asked for . It was purely due to our license agreements . We had to do KYC for all player cash ins and as affiliate payments were done this way affiliates were considered part of the player base.

My Time is not spent on Forums or drinking beer with affiliates my Time is spent on what any affiliate manager should be doing growing their business .. and yes I am a nice guy those of you who have actually taken the time to sit with me and have a chat would know this I don't spend my time trawling the forums its not how I grow my business sector but it is part of my daily routing to learn about the industry , educate myself on current trends and developments etc I spend maybe 30 Minutes a Day Maybe on forums so please don't throw false statements out there for the sake of making a point its not the truth

Now again I'm sorry you'll all frustrated and apologize again but I wont accept being attacked .. I'm happy to assist with your issues and will always be available but when it becomes me that's the issue here I'm sorry I cant accept that .. The system is Crap .. Its not very Transparent etc etc we all know this but I am not BS artists and am pushing all the buttons to get it sorted but I cant work Miracles or walk on water so its a case of wait and see I guess

I want to be transparent of course we all do but some of the fees that are used to calculate the net are just not available to me for example Gaming Tax witch and Gaming Licence Fees wich vary from operator to operator and we have 48 + etc these are not my domain really . I cant say what these are 100% again the truth so when we have our system sorted and the way we want it i am hoping that these become more transparent for everyone and i am working hard on making sure that it gets done .. i wont be coming back to defend my reputation or name as that is not what im here for

 

[Biti]

Oh, come on Mr. Drama Queen.

A significant part of the issue is solved when you just tell concrete how commission exactly is calculated, with being clear about every single parameter. There is really no resource for a project needed for that. It can be done in a fraction of the time you're spending daily on offtopic chats in forums!

 

[gobo]

guess

I want to be transparent of course we all do but some of the fees that are used to calculate the net are just not available to me for example Gaming Tax witch and Gaming Licence Fees wich vary from operator to operator and we have 48 + etc these are not my domain really . I cant say what these are 100% again the truth so when we have our system sorted and the way we want it i am hoping that these become more transparent for everyone and i am working hard on making sure that it gets done .. i wont be coming back to defend my reputation or name as that is not what im here for

Dude, why do you keep avoiding our questions about the fees? We are not interested in gamin gax / regulatory fees. What percentage is the operational cost at? It is a simple question Miles. Please answer.

 

[bonustreak]

Miles we all have things going on in our lives, I am a widow taking care of 4 kids and 2 grandkids so my income is very relevant here. I am running a business, your company is taking from me and my family.
You can have this sorted out in hrs with a paid coder, this is an in-house platform so whomever they hired into code the software did what they were paid to do, hide numbers!

 

[AussieDave]

I am running a business, your company is taking from me and my family.

"taking" being the operative word. And that folks is the guts of this issue.

Your not a green-horn affiliate manager Miles. You know damn well VS affiliates are being hammered on fees etc. Some up to 96% on GGR, leaving a pitful 4% commission. That's 6% less than what (the now) rogue outfit Affiliate Edge pays, on their new qouta system (paying 10%).

And at best affiliates are reporting 15% commission paid by VS.

So that's between 85% to 96% GGR fee deductions etc., etc., leaving affs with between $4 - $15 per $100 lost to Video Slots.

Seriously dude I'm in total awe of your unequivocal denial.

 

[Frank]

So Videoslots cannot calculate fee's as it's too complex? And obviously you guys have a full detailed report on an affiliates account.. deposits, wins losses etc.. why not export an excel and work out the average from there?

 

[gobo]

So Videoslots cannot calculate fee's as it's too complex? And obviously you guys have a full detailed report on an affiliates account.. deposits, wins losses etc.. why not export an excel and work out the average from there?

They are not too complex but they want to keep them a secret for some reason we can only speculate in. And we don't have full detailed reports - that is the problem. We have basically no stats at all but how much the commission is every day.

There are 2 main issues here (no reports and we have no idea of how the commission is calculated) and VS could end lots of rumors and speculations by just telling us how high all the fees are but they don't want to tell for some reason. As Biti already stated - that does not require anything else than honesty from VS.

 

[Guard Dog]

I'm thinking Videoslots is going to have to be put into the predatory category, possibly rogue. It doesn't take much to figure this out, IMO (ok, in everyone's opinion, not just mine).