How are you doing with Rival?

[inspiration]

I cannot find where Rockbet is in the Roguepit at CM. So, we are in a bit of a quandry.

Let's hope not it would a bad precedent, just not what we need right now.

I hope Bryan is smart enough and will not do this and only the forum posting and youtube vid is punishment enough.

I still do well with Rivals. 400 has gone way down for me, but would be in the hole everymonth if bundling were still enabled there. DVG is -$x,xxx every month Funny since I have no depositors there.

How can you be thousands in the red with DVG, have you checked the player reports, is it the same player etc, have you asked Jason how this can happen ??? This IS valuable info we need to know.

 

[Nicolas-Johnson]

Vegas Regal gives way too many free chips out we have so many depositors there but end up in the neg every damn month I am getting fed up.

I think Vegas Regal could improve their bonuses and bonus structure for better player retention by lifting the max cashout rule on deposit bonuses and lower the bonus percentage given to a more reasonable 100% or so instead of the 250% and 300% type of coupons.

Agreed again and they also need to work with the other Rival teams regarding ways to help their player retention ratio and get all the initial sign-ups coming back to play there!

I just wanted to pop by and let you know we are listening. We aren't going to make a 180 degree change on our focus, since our strategy has been working overall. But rest assured that this input helps us tweak and test campaigns and find what works best for all of us; players, affiliates and us, the operator.

About Rockbet, I hope he manages to get things right with Casinomeister. On an industry level, it is nice that Rival is virtually rogue free, and I hope it stays that way. On a personal level, John is a good guy, and I hope this incident is only an easily corrected small mistake on a strong, good and long standing industry reputation.

Kind Regards,
Nicolas Johnson

 

[TheGamblingGuru]

I just wanted to pop by and let you know we are listening. We aren't going to make a 180 degree change on our focus, since our strategy has been working overall. But rest assured that this input helps us tweak and test campaigns and find what works best for all of us; players, affiliates and us, the operator.

Kind Regards,
Nicolas Johnson

That is certainly good news Nicolas and one I like hearing as it seems more and more now that a large majority of Casinos, Programs and Program Managers tend to not listen. Keep up the good work there..

 

[TheGamblingGuru]

Damit! I didn't realize until now that Slot Power and Vanguard were bundling..

 

[KasinoKing]

400group I have gone down to barley making $500 bucks, since promoting since 2006 and thousands of players sent to them I am sick about that amount I should be making bank!

I still do well with Rivals. 400 has gone way down for me, but would be in the hole every month if bundling were still enabled there. DVG is -$x,xxx every month Funny since I have no depositors there.

As most of you know, my biggest complaint about many Rivals is their ludicrous sign-up offers which frankly, only a foolish player would accept. There are far too many with insanely high WR, and some are even Phantom for slots only...

I have a way of ranking the value of casinos sign-up bonuses; and out of the 24 Rivals, this is where the 400 Group ones rank:-
3rd; Cocoa (Cashable bonus with low WR)
16th; This is Vegas (Cashable, but high WR of (D+B)x30)
22nd; Paradise 8 (Cashable, but very high WR of (D+B)x38.)
23rd; DaVinci's Gold (Phantom AND crazy high WR of (D+B)x34 )

So for me, it's no surprise that the number of new depositing players has dropped off.
As responsible webmaster and a player myself I have to recommend that people do not take the welcome bonuses at the last three - I will not advise people to accept deals I would not be happy to take myself.

As far as 400 group income goes, my average for the last 6-months was $257/month.
For the same 6-month period last year it was $674/month...

When are they going to wake up & smell the coffee?

KK

 

[inspiration]

For Davinci I can see :

new player bonuses
First 200% 100 times deposit noncashable
Second 100% 45 times deposit noncashable
Third 50% 20 times deposit cashable

Actually I am doing better with Davinci than the rest of the 400aff brands strange but true. I think it is not all about the bonuses.

;D

 

[Guard Dog]

Damit! I didn't realize until now that Slot Power and Vanguard were bundling..

I have updated the system to show bungling (Bundling). They are also now listed properly as 'First Gaming Partners'.

Sorry about that!! I didn't realize this either.

 

[TheGamblingGuru]

I have updated the system to show bungling (Bundling). They are also now listed properly as 'First Gaming Partners'.

Sorry about that!! I didn't realize this either.

Ahh, not your fault at all Andy I was just pi$$ed at myself for not catching it sooner and then I thought I was going to make a couple bucks but the other one turned me upside down on both of em.

 

[RockbetJohn]

Regarding the CM issue I think it has been solved. The pitch a bitch complaint wasn't answered by one of my agents until 10 days late. If I get these myself I handle them immediately but either way I think it's clear we dropped the ball on this one, it is a mistake we are learning from, a growing pain and I'm confident it won't happen again. We are working on getting our own customer support team and some people are being trained now and hopefully this will improve retention and the overall service to players.

Thanks for the kind words and support.

John

 

[Guard Dog]

Thanks John!

I did read through a ton of posts at CM and it seemed it was resolved. Glad you took care of that and I am happy you stepped in (outside of your main duties) to clear that up.

It shows what a standup program Rockbet is (which I always knew)

 

[RockbetJohn]

Thanks!

My job is to improve the program not make it go in the opposite direction. Once again it was a mistake, my mistake, that has been corrected and I'm working on adding multiple languages and it's own payment processing AND new support team to improve conversions, retention and quality of service to the players.

John

 

[TheGamblingGuru]

NOW - and more importantly: Rockbet is a Platinum Sponsor here at AGD. A condition of sponsorship is that they CANNOT be a rogue casino at Casinomeister. Mentioned above and in the video is that Rockbet is in the rogue pit. However - I cannot find where Rockbet is in the Roguepit at CM. So, we are in a bit of a quandry.

Casinomeister has now cleared this issue up so it should no longer be a "quandry" here at AGD as you can now see "Rockbet in the Rogue Pit" now at Casinomeister... Rogue and Blacklisted Casinos at Casinomeister

And further clarified by Bryan here: Rockbet Rogued? - Casinomeister's Online Casino and Poker Forum

And Max here: WARNING Rockbet : winnings disappear, CS AWOL - Casinomeister's Online Casino and Poker Forum

So the ball is now back in your court Andy as far as "A condition of sponsorship is that they CANNOT be a rogue casino at Casinomeister"....which they clearly are now.

 

[GamTrak]

Wow, that is very unfortunate for Rockbet! I'm wondering what will it take to get off the rogue list at Casinomeister? Is that information available on the site or does anyone know?

Casinomeister has now cleared this issue up so it should no longer be a "quandry" here at AGD as you can now see "Rockbet in the Rogue Pit" now at Casinomeister... Rogue and Blacklisted Casinos at Casinomeister

And further clarified by Bryan here: Rockbet Rogued? - Casinomeister's Online Casino and Poker Forum

And Max here: WARNING Rockbet : winnings disappear, CS AWOL - Casinomeister's Online Casino and Poker Forum

So the ball is now back in your court Andy as far as "A condition of sponsorship is that they CANNOT be a rogue casino at Casinomeister"....which they clearly are now.

 

[TheGamblingGuru]

Wow, that is very unfortunate for Rockbet! I'm wondering what will it take to get off the rogue list at Casinomeister? Is that information available on the site or does anyone know?

I agree Robin, it is very unfortunate and an issue that could have clearly been avoided if the proper management channels were set in place correctly. From Casinomeisters "Rogue Pit" page:

CASINOMEISTER'S ROGUE PIT
Over the years, Casinomeister's infamous and sometimes coveted "Rogue Section" has spawned into a number of categories - each with it's own level of roguish attributes. There is the most serious level of being a straight out "rogue" operation that is clearly a rip off joint to the lesser "Bumblings, Blunders and Negligence" and "Stupid Casino Tricks".

Nevertheless, it doesn't matter whether these operations are just plain sloppy or have intentions to cheat - the operations listed within these confines need to be scrutinized by the careful and diligent player. Proceed with caution, and at times - trepidation.

The "Not Recommended" casinos are just that, they are casinos that are not recommended because of substandard customer service, poor support, bad bonus terms, and questionable business practices. Simply stated - these are casinos that you should avoid until they have corrected these malfunctions.

Bryan has stated over the years that the way for a casino to "get out" of the "Rogue Pit" is to re-prove themselves over a period of time by constantly staying on top of the issues that concern players the most. That would also mean taking an active role in the forums on a regular basis and actually taking the time to listen to the players. That does not mean the Rep has to argue with players or see everything as an argument but simply truly listening to the players an interacting properly.

I too sincerely hope that John and Rockbet can turn this "Roguedom" state around and get back to the point of being a hands on Casino Manager there that does not take issues like this one that got them in the "Rogue Pit" lightly any longer. Communication, Communication, Communication! That is 99% of what players look for in the online casino world in my opinion. Just look at 3Dice for example and you will see why peeps keep returning there time after time after time even though they may not be winning there.
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[RockbetJohn]

If Casinomeister wants to rogue Rockbet then so be it. As I have said over and over again we made a mistake handling one of their complaints. I already admitted we were in the wrong and cleared up the situation. I have a new player rep who is taking over more responsibilities and got behind on work. It was a problem and is being fixed so it won't happen again. I'm owning up to the problem and not hiding behind some BS excuses so I don't think this rogue assessment is fair but CM are free to do what they want.

John

 

[RockbetJohn]

There are no obligations to be an active poster on casinomeister and I really don't have time for that. When the complaint got to my attention I took care of it. I have said I'll be visible in the CM forums over the next month but I don't plan to be a permanent resident there and not is it my obligation to do so.

I do take the time to listen to players and affiliates so just because I didn't answer some questions to a specific person on a specific topic, doesn't mean I don't listen or don't care.

GamblingGuru: Obviously you have a problem with me. I have offered to answer your questions in private and I still want to know if any other affiliate manager has answered your questions? If they haven't then I don't think I should be put to different standards.

John

 

[TheGamblingGuru]

If Casinomeister wants to rogue Rockbet then so be it. As I have said over and over again we made a mistake handling one of their complaints. I already admitted we were in the wrong and cleared up the situation. I have a new player rep who is taking over more responsibilities and got behind on work. It was a problem and is being fixed so it won't happen again. I'm owning up to the problem and not hiding behind some BS excuses so I don't think this rogue assessment is fair but CM are free to do what they want.

John

In all due respect John...there you go again, WRONG ATTITUDE!!

Has this incident and others in this same thread here not taught you anything at all...
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[RockbetJohn]

I don't have the wrong attitude. Once again it is a problem that I am owning up to and saying it is my fault. The problem has already been solved and I have said it isn't going to happen again. The lesson has been learned and I'm moving forwards not backwards.

 

[TheGamblingGuru]

There are no obligations to be an active poster on casinomeister and I really don't have time for that. When the complaint got to my attention I took care of it. I have said I'll be visible in the CM forums over the next month but I don't plan to be a permanent resident there and not is it my obligation to do so.

John

Again, like I previously said...WRONG ATTITUDE! That's too bad too that you don't have the time or will not make the time as a Casino Manager to interact with the very customers that pay your salary, commissions etc.

I hate to see any casino or more-so a Casino Manager get to a platitude where they think they are now too important to take the time to properly interact with their customers on a site with a reputation such as Casinomeister on a regular basis.

I think that truly says more about the representation of the operation than any other single aspect.
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[RockbetJohn]

Just to be clear on a few things.

The reason why I won't be on casinomeister as much is many reasons but one is I don't have time as my roles in the company have changed and it's not part of those responsibilities. I never said it wasn't as important but it's not my job to do that anymore, and that's someone else's job at the moment and perhaps you'll hear from them in the near future. There are not many player reps at casinomeister that post much as well so as long as were on the same page and I'm not being held to an unfair standard. I didn't say I was going to ignore the forums completely but I do many other jobs and I'm training others to improve the overall service. This is a growing pain but things will get better.

It really isn't easy to have a rep on any forum when there are so many out there and Casinomeister is one of many. If you post once then people want and expect you to post more. It becomes a full time job in itself. I'm not saying it's not worth it to post at casinomeister but if you post at one forum you have to post at the others and if you are going to post, might as well be consistent and this seriously is a full time job for that. I don't see any other programs having player reps that go over the top and stay on the forums all the time. You can't even do it once a week because someone posts something and usually it requires better attention.

Just wanted to be clear that I'm not saying to hell with the forums but just explaining what work it is and why not all programs seem to be as involved. It isn't my job to post on casinomeister anymore but it is my job to make sure the casino is improving.

John